Clean carpets


This unit of competency specifies the outcomes required to clean carpets using selected processes, chemicals and equipment. Cleaning carpets is undertaken in addition to daily maintenance of carpets to provide a thorough and deep clean of the carpet fibres. The selection of equipment, chemicals and methods suited to the task is essential for performing the work safely and efficiently.

The unit supports cleaners who work alone or in teams. It applies in a range of commercial and residential work sites.

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.


Plan and prepare to clean carpets.


Type of carpet fibre and carpet construction are assessed, job requirements are reviewed, and issues are clarified.


Work site hazards are identified and risks controlled according to company, legislative, and health and safety requirements.


Required carpet cleaning process is determined according to type of carpet and job requirements.


Equipment isselected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work.


Required cleaning chemicals are selected and prepared.


Personal protective equipment (PPE) is sourced according to manufacturer specifications, and health and safety and company requirements.


Signs and barricades are selected and installed according to health and safety, and company requirements.


Pre-existing stains or damage are identified and reported according to company requirements.


Tasks are sequenced to ensure maximum efficiency for completing cleaning requirements.


Undertake cleaning process.


Furniture and fittings are removed to allow cleaning tasks to be performed.


Carpet is cleaned according to manufacturer specifications, and legislative, health and safety, and company requirements.


Cleaned carpet area is compared with surrounding carpet surface, and need for further cleaning action is identified and carried out according to job and company requirements.


Results are reported according to company requirements.


Tidy work site.


Collected soil and waste are disposed of according to client and company specifications, and legislative, environmental, and health and safety requirements.


Furniture and fittings are returned to original position according to client requirements.


Signs and barricades are removed according to health and safety, and company requirements.


Clean and safety check equipment, and store equipment and chemicals.


Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements.


Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety and company requirements.

Evidence of Performance

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also clean two different carpet types where:

one carpet type must be a natural fibre selected from:

organic (plant) fibres, such as cotton and sisal


one carpet type must be a synthetic fibre selected from:




In cleaning the above carpets, the person must:

identify site hazards and control risks before commencing the task

correctly identify the type and characteristics of the carpet and carpet fibres

identify cleaning techniques and chemicals required for the task

use the following cleaning methods:

bonnet cleaning

hot water extraction

use cleaning equipment safely

check carpet after cleaning process and assess whether further cleaning is required

correctly and safely handle waste.

Evidence of Knowledge

A person demonstrating competency in this unit must demonstrate knowledge of:

carpet characteristics, including:

carpet construction

features of fibres

range and application of cleaning equipment and chemicals, including:


low environmental impact chemicals

low-moisture use equipment

correct application and techniques for different cleaning methods, including:

dry absorbent compound

bonnet cleaning

hot water extraction

dry foam shampoo

wet foam shampoo

environmental requirements relating to removing stains from carpets, including:

clean-up, containment and isolation procedures

emergency chemical spill control measures

environmental protection agency requirements relating to using and disposing of carpet cleaning chemicals

hazardous materials handling

use of low-energy carpet-cleaning methods

use of low-moisture carpet-cleaning methods

use of low water-use equipment and other water-efficient cleaning methods

use of non-chemical carpet-cleaning methods

key requirements of legislation, regulations, codes of practice and industry advisory standards relating to carpet cleaning, including:

Australian standards AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

industry advisory standards and codes, such as dangerous goods codes

processes for safely handling and disposing of waste, including:

chemicals past their expiry date


machine exhaust emissions

obsolete equipment

used containers

used or contaminated personal protective equipment (PPE)

used or unused chemicals

range and application of cleaning solutions used to clean carpets and their reactions with different carpet types

safe handling techniques for working with hazardous chemicals, including:

emergency chemical spill control measures

routes of entry and potential symptoms of exposure to chemicals

safe methods for diluting chemicals

working according to safety data sheets (SDS).

Assessment Conditions

The following must be present and available to learners during assessment activities:


as listed in the range of conditions

PPE as listed in the range of conditions


cleaning chemicals as listed in the range of conditions


AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

equipment operating manuals

product labels



carpet cleaning action is repeated when carpet has not cleaned sufficiently first time

physical conditions:

suitable work site or venue with carpet types listed in the performance evidence

relationships with team members and supervisor:

work may be conducted alone or as part of a team

relationship with client:

communication with the client is required.


as specified by the task.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.


Performance feature

Numeracy skills to:

dilute and mix required chemicals using whole numbers and routine fractions.

Oral communication skills to:

ask questions to clarify job requirements

respond clearly and concisely to client questions.

Reading skills to:

interpret simple, structured manufacturer instructions when using equipment and preparing chemicals

interpret directions and safety instructions, including:

equipment operating manuals

product labels

safety data sheets (SDS).

Writing skills to:

document and report faults in equipment to manufacturer and other personnel.

Teamwork skills to:

work collaboratively with others when accessing and cleaning carpets.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Type of carpet fibre must include:


organic (plant) fibres, such as cotton and sisal






Hazards that must be assessed include:

biological and environmental contaminants

chemical exposure via absorption, ingestion and inhalation

chemical reactivity

dust and fibre particulates


environmental allergens




manual handling


poor ventilation

slips, trips and falls

syringes and sharps

working in confined spaces.

Health and safety requirements must include:

access to communication devices when working alone

compliance with Safe Work Australia regulations and guidelines

electrical equipment test and tag compliance

emergency response procedures

environmental controls

hazard signs and barricades

health and safety induction and refresher training

manual handling techniques

processes for safely dispensing and handling chemicals while undertaking work tasks

risk assessment procedures, including:

hazardous chemicals register

hierarchy of control

job safety analyses (JSA) for low-risk situations

safe work method statements (SWMS) for high-risk situations

incident reporting


selection and use of required PPE

storage and maintenance of equipment according to manufacturer specifications

use of first aid according to SDS information.

Equipment must include at least two of the following:

carpet-cleaning bonnets and hand bonnets

carpet-drying equipment

cleaning cloths

extraction unit

garbage bin

measuring equipment

plastic coaster or polystyrene block

rotary or cylindrical scrubbing machine

scraper or spatula


spray equipment

steam iron

trigger sprayer

vacuum cleaner

waste recovery tank.

Cleaning chemicals must include at least one of the following:

acid cleaners

alkaline cleaners

neutral cleaners

protein spotter

solvent cleaners.

Personal protective equipment must include at least two of the following:

disposable respirators

eye protection


safety shoes.

Cleaned must include:

selecting and using required:




cleaning techniques.


Cleaning operations