CPPCMN2001A
Control and direct traffic

This unit of competency specifies the outcomes required to control and direct traffic. It requires the ability to accurately monitor traffic movements and select and use traffic control equipment appropriate to the task. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

Application

This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.


Prerequisites

Nil


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for assignment.

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with.

1.1 Traffic control schedules and other relevant assignment instructions are obtained and verified with relevant persons.

1.2 Personal dress and presentation including suitable personal protection equipment is selected in line with OHS and organisational requirements.

1.3 Traffic control and communication equipment are checked for effective operation and serviceability in accordance with manufacturer's specifications

1.4 Traffic routes and parking details are examined to ensure familiarity.

2. Direct traffic.

2.1 Traffic is directed in a courteous and professional manner in accordance with assignment instructions

2.2 Traffic control equipment is positioned to ensure maximum visibility in accordance with state and territory traffic requirements.

2.3 Work area conditions are constantly monitored to ensure safe and secure operations

2.4 Vehicle incidents or accidents are reported to relevant persons and recorded in accordance with organisational procedures.

3. Complete assignment.

3.1 Traffic control and security equipment is cleaned, maintained and stored in accordance with organisational procedures.

3.2 Faulty or damaged equipment is identified and rectified, or replaced according to organisational procedures.

3.3 Incident observations are provided accurately and constructively when reviewing and debriefing assignment procedures.

3.4 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

Required Skills

This section describes the skills and knowledge and their level required for this unit.

Required skills

communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities

communicate using clear and concise language

determine response appropriate to security risk situation

direct vehicular traffic

maintain goodwill and professionalism when dealing with incidents

present a professional image to members of the public and colleagues

recognise suspicious behaviour

record and report information

select and use appropriate traffic control and personal protection equipment appropriate to the security operation

use and understand hand signals

verify identification and authority of vehicles and persons entering premises.

Required knowledge

approved communication terminology and codes and signals

communication channels

emergency procedures

limits of own responsibility and authority

operational principles of security and communications equipment

premises layout and access points

premises security procedures

principles of effective communication including interpersonal techniques

relevant commonwealth, state and territory laws and local by-laws regarding directing traffic

reporting and documentation procedures

traffic control procedures.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accurately verifying and controlling authorised access and exit of persons, vehicles and dispatched goods to and from premises

an ability to communicate with persons of different social and cultural backgrounds, and of varying mental and physical abilities

effectively controlling traffic in accordance with legislative requirements and using hand signals

effectively operating and maintaining various traffic control systems.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

Occupational Health and Safety (OHS)

relevant industry Codes of Practice

trespass and the removal of persons.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Assignment instructions may include:

assignment objectives and timeframes

instructions from supervisor

personal presentation requirements

reporting and documentation requirements

resource and equipment requirements

site layout including access points, exit locations and passage ways

specific client requirements

work tasks and procedures.

Relevant persons may include:

clients

colleagues

emergency services personnel

Roads and Traffic Authority personnel

supervisor.

Personal protection equipment may include:

ear protectors

eye protectors

gloves

luminous traffic control coats

portable shade

safety boots

safety overalls

sunscreen

traffic wands.

Traffic control equipment may include:

hand held traffic bats and wands

portable traffic lights

temporary barriers

temporary signage

witches hats.

Communication equipment may include:

pager

portable and mounted two-way radio

telephones and mobile phones.

Work area conditions may include:

degree of visibility

hazardous materials which may include asphalt concrete, flammable substances, cement, lime, sandstone and chemical substances

obstacles

other traffic

site and nature of loads

surface conditions of the work area

weather conditions.


Sectors

Unit sector

Security


Competency Field

Operations


Employability Skills

This unit contains employability skills.


Licensing Information

Refer to Unit Descriptor