Application
This unit of competency supports the work of real estate representatives and agency support staff involved in assisting with marketing properties for lease as part of a property management team. The work is performed under the supervision of the licensee in charge or principal. |
Prerequisites
Nil |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||||
1Assist with preparing marketing materials. | 1.1 Client requirementswith regard to marketing materials are clarified with appropriate property management staff using relevant interpersonal communication techniques. 1.2 Assistanceis given to appropriate property management staff to prepare marketing materials in line with client instructions and agency practice. | ||||
2Assist in delivery of property marketing activities. | 2.1 Own role and responsibilities and those of other agency staff in delivery of property marketing activities are understood. 2.2 Assistance is given to relevant property management staff in implementing marketing activities in line with agency practice and legislative requirements. 2.3 Appropriate rapport is established with potential tenants. 2.4 Questions from potential tenants are answered fully and honestly or referred to appropriate person. 2.5 Effective interpersonal communication and presentation skills are used in representing the agency and responding to questions and concerns of potential tenants. 2.6 Contribution is made to reviews of marketing activities in line with agency practice. | ||||
3Assist in providing follow-up service to clients. | 3.1 Information is gathered and prepared for relevant property management staff to facilitate provision of effective follow-up service to potential tenants in line with agency practice. 3.2 Support is provided to relevant property management staff in reviewing and reporting to landlord on effectiveness of marketing activities. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. | |
Required skills: ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities on matters associated with the marketing of property for lease analytical skills to interpret documentation such as agency marketing documents application of risk management strategies associated with marketing property for lease computing skills to access agency databases, send and receive emails and complete standard forms online | |
decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements associated with marketing property for lease literacy skills to access and comprehend a variety of texts, including legislation, regulations and codes of conduct; prepare general information and papers; prepare formal and informal letters, reports and applications; prepare marketing materials; and complete standard and statutory forms numeracy skills to interpret statistical information on property market conditions and comparable rents planning, organising and scheduling skills to confirm appointments associated with the marketing of properties for lease research skills to identify and locate documents and information relating to the marketing of properties for lease team skills to identify roles and responsibilities in an agency property management team. | |
Required knowledge and understanding: ethical standards associated with marketing properties for lease factors considered in review of effectiveness of marketing activities and materials leases and tenancy agreements marketing activities and materials, including: advertising, including print and electronic media agency property guide brochures business-to-business marketing direct marketing inspections mail-outs networking seminars signboards targeting markets by service type internet and online advertising, such as web pages, virtual tours and online directories marketing activities for different types of properties, including: businesses commercial properties development properties, including subdivision and multi-unit sites industrial properties residential properties retail properties rural properties specialised properties principles underpinning effective marketing materials presentation techniques property management staff, including: accountabilities communication functions roles responsibilities team work relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations financial services leases and tenancy agreements OHS privacy property management risks and risk management strategies. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment | This unit of competency could be assessed through practical demonstration of assisting with the marketing of properties for lease as part of a property management team. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of: assisting relevant property management staff to prepare marketing materials in line with client requirements, agent instructions and agency practice assisting relevant property management staff to implement marketing activities for properties for lease in line with agency practice, ethical standards and legislative requirements assisting relevant property management staff to provide follow-up service to clients in relation to marketing of property for lease knowledge of agency practice, ethical standards and legislative requirements affecting the marketing of properties for lease knowledge of consumer protection principles that impact on the marketing of properties for lease. |
Context of and specific resources for assessment | Resource implications for assessment include: a registered provider of assessment services assessment materials and tools candidate special requirements competency standards cost and time considerations suitable assessment venue and equipment workplace documentation. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: | corporations groups individuals landlords private or public enterprises. |
Client requirements with regard to marketing materials may include: | budget description of property distribution arrangements print run quality and type of marketing materials type of media use of online marketing materials, such as web page and virtual tour. |
Interpersonal communication techniques may include: | active listening providing an opportunity for clients to clarify their understanding of the lease process seeking feedback from clients to confirm own understanding of their needs and expectations summarising and paraphrasing to check understanding of client message using appropriate body language. |
Assistance given to relevant property management staff to prepare marketing materials may include: | agency information checking marketing materials for compliance with agency practice, ethical standards and legislative requirements coordinating professional services relating to production of marketing materials design of marketing materials document production graphics |
monitoring cost of marketing materials obtaining quotes for marketing materials preparing online marketing materials preparing property descriptions preparing and assembling marketing materials printing and distribution proofreading, editing and checking marketing materials for accuracy quality assurance researching content of marketing materials researching market conditions and rents for comparable properties text. | |
Assistance given to relevant property management staff in implementing marketing activities may include: | assisting with property inspections distributing promotional materials on agency and property gathering feedback from prospective tenants making appointments with prospective tenants to view property monitoring and collecting information on enquiries from prospective tenants monitoring costs of marketing activities monitoring websites for hits relating to property for lease organising web-based and online marketing of property placing advertisements in print and electronic media quality assurance supporting others members of property management team in marketing activities taking and responding to enquiries for prospective tenants telephone promotions. |
Legislative requirements may include: | relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations financial services leases and tenancy agreements OHS privacy property management. |
Appropriate rapport relates to use of techniques that: | establish and build confidence and trust in the agency and its representatives make potential tenants and landlord feel valued promote and maintain an effective relationship with potential tenants and landlord. |
Appropriate person may include: | agency principal licensed real estate agent other members of property management team. |
Information may include: | agency services lease or tenancy agreement documentation leasing process legislative requirements marketing documentation property inspections property plans and specifications. |
Support may include: | administrative tasks client contact collating and analysing feedback on marketing activities details on prospective tenants |
report preparation research tasks. |
Sectors
Unit sector | Property development, sales and management |
Competency Field
Real estate |
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Licensing Information
Refer to Unit Descriptor