Application
This unit of competency specifies the outcomes required to monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary. It requires the ability to identify and arrange necessary maintenance and service work and to check the results against work orders.
The unit supports workers in the property industry who are required to monitor building facilities. It applies to real estate agents, property managers, strata managers and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Identify maintenance and service requirements. | 1.1. | Maintenance and service requirements of building facilities are specified and confirmed against work order. |
1.2. | Work practices and timelines are confirmed. | ||
1.3. | Site access and specific site requirements are verified and appropriate arrangements are made. | ||
1.4. | Communication channels and processes are confirmed. | ||
2. | Monitor building facilities. | 2.1. | Building facilities are monitored against work order to ensure that designated maintenance and service tasks are completed within required timeframes. |
2.2. | Maintenance and service requirements are identified and noted according to work health and safety (WHS) and organisational requirements. | ||
2.3. | Notified breaches of building controls are reported. | ||
2.4. | Interpersonal techniques are used to discuss issues or concerns. | ||
2.5. | Situations requiring specialist advice are identified and assistance is sought as required. | ||
3. | Arrange for routine maintenance and service. | 3.1. | Routine maintenance and service to building facilities are arranged. |
3.2. | Notification of completed maintenance and service is confirmed on receipt. | ||
3.3. | Accredited contractor inspections are arranged to confirm maintenance or service has been effectively carried out according to work order. | ||
3.4. | Business equipment and technology are used to maintain relevant documentation. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary.
The person must demonstrate this performance by identifying and arranging the
In doing the above, the person must:
verify maintenance and service requirements for building facilities against work order and consult with relevant people to arrange access to building facilities
monitor building facilities to ensure completion of designated maintenance and service
arrange accredited contractor inspection
use business equipment and technology to maintain associated documentation.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
building facilities’ maintenance and service requirements
common hazards to public and personal safety associated with particular types of maintenance work in buildings
key features of property contracts and administrative requirements
key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to monitoring building facilities, including:
building and construction
property leasing and management
work health and safety (WHS)
limitations of own work role, responsibilities and professional abilities
points of contact with emergency service agencies.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer system to access online information concerning maintenance and service requirements for building facilities
specifications:
building facilities’ service and maintenance requirements and/or work order
procedures for building function checks
relevant legislation, codes, standards and local government regulations relating to workplace safety in the property industry
relationship with team members and supervisor:
member of a work team in a property industry context.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain current knowledge of policies and procedures for monitoring building facilities identify and use reliable sources of information to confirm details of routine maintenance and service requirements for building facilities. |
Numeracy skills to: | interpret routine numerical and graphical information on maintenance and service requirements for building facilities. |
Oral communication skills to: | ask questions to clarify procedures for sourcing expert advice and services relating to the maintenance and service of building facilities. |
Reading skills to: | read and interpret work orders that specify maintenance and service tasks to be conducted. |
Writing skills to: | prepare routine correspondence, including email and letters, to record and report on breaches of building controls. |
Technology skills to: | access the internet and web pages prepare and complete online forms lodge electronic documents search online databases in relation to maintenance of building facilities. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Maintenance and service requirements must include at least six of the following: | changing user codes confirming operational effectiveness data backups identifying and replacing worn parts inspections, lubrication, cleaning and adjustments regular services, such as waste removal, cleaning, and grounds maintenance repairs, maintenance or service under warranty routine repairs, maintenance or service. |
Building controls must include: | access procedures alarms exit procedures fire equipment. |
Sectors
Property services
Competency Field
Strata community management