CPPDSM4010A
Lease property

This unit of competency specifies the outcomes required to administer the leasing of all types of property. It includes screening tenant enquiries, conducting inspections, obtaining and reviewing tenancy applications, completing tenancy agreements or lease documentation, placing tenants in property and recording tenancy arrangements.The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities.

Application

This unit of competency supports the work of licensed real estate agents and real estate representatives involved in administering the leasing of all types of property.


Prerequisites

Nil


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Screen tenant enquiries.

1.1 Enquiriesfrom potential tenants regarding lease of property are handled promptly to enable high quality service delivery in line with agency requirements.

1.2 Appropriate rapport is established with potential tenants.

1.3 Enquiries from potential tenants are screened to determine their preferences, needs, financial limits and capacity to pay and care for the property in line with agency practice and legislative requirements.

1.4 Factors likely to influence the lease of properties are identified and potential tenant intentions clarified.

1.5 Discussions with potential tenants are undertaken using promotional materials detailing agency rental arrangements and effective interpersonal communication techniques to identify and match stated requirements with known listings.

1.6 Strategies for assisting potential tenants to decide to view properties are implemented in line with agency practice, ethical standards and legislative requirements.

1.7 Areas of dispute are analysed and evaluated in line with agency practice and market expectations to enable resolution of dispute.

1.8 Agency records associated with prospective tenant enquiries are completed in line with agency practice.

2Undertake property inspection.

2.1 Appointments are made for property inspections in line with agency practice, ethical standards and legislative requirements.

2.2 Preparations are made for property inspection in line with agency practice.

2.3 Procedure for property inspections, including key control, orientation of prospective tenant to property and strategies for ensuring security of managed property, is implemented in line with agency practice.

2.4 Effective questioning techniques are used to clarify prospective tenant's interest in the property.

2.5 Agency documentation associated with inspections is completed in line with agency practice and legislative requirements.

3Obtain and review tenancy applications.

3.1 Tenancy applications are reviewed to ensure that they have been completed in a full and accurate manner, consistent with legislative requirements and agency practice.

3.2 Applicants' references are checked and results recorded according to legislative requirements, ethical standards and agency practice.

3.3 Application processes are reviewed to ensure compliance with ethical standards and legislative requirements.

3.4 Procedures for gaining landlord approval for tenancy are implemented in line with legislative requirements, ethical standards and agency practice.

3.5 Effective negotiation techniques are used to persuade and reach agreement between landlord and tenant on terms of tenancy agreement or lease.

3.6 Selected and unsuccessful applicants are notified and details are recorded in agency systems.

4Complete tenancy documentation and place tenant in property.

4.1 Tenancy agreement or lease documentation is produced and completed in line with agency practice, legislative requirements and landlord instructions.

4.2 Procedures for placing new tenant in property are implemented in line with legislative requirements, ethical standards and agency practice.

4.3 Required government fees and duty are paid in line with legislative requirements.

4.4 Security deposits are obtained, deposited and recorded as required by agency practice and legislative requirements.

4.5 Tenancy agreement or lease documentation is served to relevant parties in required timeframes.

5Record tenancy arrangements.

5.1 Tenancy database is updated to record details of tenancy arrangements in line with agency practice.

5.2 Trust account transactions are accurately recorded to show moneys taken in and disbursements made in line with agency practice, tenancy agreement or lease documentation, and legislative requirements.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents, such as agency and statutory forms associated with the lease of different forms of property

application of risk management strategies associated with leasing different forms of property

computing skills to access agency databases, send and receive emails and complete standard forms online

decision making and problem solving skills to analyse situations associated with leasing different forms of property and making decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts, including legislation and regulations, prepare general information and papers, prepare formal and informal letters, and complete standard and statutory forms

negotiation skills to reach agreement with landlords and tenants on tenancy agreement or lease conditions

numeracy skills to calculate and interpret data, such as rents and security deposits

planning, organising and scheduling skills to place new tenants in rented properties

research skills to identify and locate documents and information relating to leasing different types of managed properties.

Required knowledge and understanding:

consumer protection, including:

consumer protection principles relevant to the lease of property

effect of consumer protection legislation on contracts

penalties and remedies available for breaches of consumer protection legislation

protection offered to consumers under consumer protection legislation in relation to the lease of property

purpose

rights and obligations of real estate agents under consumer protection legislation in relation to the lease of property

contracts

ethical practices associated with leasing property

property inspection, including:

agency documentation

benefits

conducting and following up property inspections

key control

planning property inspections

promotional materials

security of managed properties

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

anti-money laundering

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

leasing

OHS

privacy

rent

rights and duties of tenant and landlords

risks and risk management strategies

screening tenants, including:

capacity to pay and care for property

financial limits

marketing aids

matching suitable properties to tenant needs

motives

needs

preferences

residential tenancy databases

strategies for assisting potential tenants to view properties

tasks associated with placing new tenants in rental properties, including:

government fees and duties

keys

rights and obligations

security deposits and bonds

tenancy documentation

leases and tenancy agreements, including:

condition report and disclosure statements

fixed and periodic

format of agreements

key features of different types of leases and tenancy agreements

legal obligations of agent, landlord and tenant

limitations associated with rejecting an application from a prospective tenant

rents, security deposits and bond moneys

statutory and agency documentation

types of leases and tenancy agreements, such as residential, retail, holiday, industrial and commercial

tenancy application processes, including:

criteria for selecting tenants

interviewing tenants

gaining landlord approval

notifying selected tenants

obtaining and reviewing tenancy applications

recording tenancy arrangements

reviewing references

reviewing tenancy applications

tenancy application forms

trust accounts.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of administering the leasing of different types of property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

completing tenancy agreement or lease documentation in line with agency practice, ethical standards and legislative requirements

conducting inspections for prospective tenants in line with agency practice, ethical standards and legislative requirements

knowledge of agency practice, ethical standards and legislative requirements associated with leasing different forms of property

knowledge of consumer protection principles and the rights and obligations of licensed real estate agents and real estate representatives in regard to the leasing of property

obtaining and reviewing tenancy applications in line with agency practice, ethical standards and legislative requirements

placing tenants in property in line with agency practice, ethical standards and legislative requirements

recording tenancy arrangements in line with agency practice

screening tenant enquiries in line with agency practice, ethical standards and legislative requirements.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Enquiries from potential tenants may be received through:

email

inspections

office

open houses

referral

telephone

website.

Lease may include:

commercial and industrial

fixed and periodic

holiday

residential

retail.

Appropriate rapport relates to use of techniques that:

establish and build confidence and trust in the agency and its representatives

make the prospective tenant feel valued

promote and maintain an effective relationship with the prospective tenant.

Screening tenants may include:

capacity to pay

financial limits

matching suitable properties to tenant needs

motives

needs

preferences

residential tenancy databases.

Legislative requirements may include:

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

anti-money laundering

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

leasing

OHS

privacy.

Promotional materials may include:

agency email and website details

agent business card

agent and agency profile

brochures

description of property

list properties for lease or rent

pamphlets

testimonials from past tenants.

Effective interpersonal communication techniques may include:

active listening

providing an opportunity for tenants to clarify their understanding of the lease process

soft questioning and seeking feedback from tenants or landlords to confirm own understanding of their needs and expectations

summarising and paraphrasing to check understanding of tenant message

using appropriate body language.

Effective questioning techniques may include:

active listening

clear questions

different question types

reflection

using silences.

Effective negotiation techniques may include:

analytical skills

listening techniques

non-verbal communication skills

personal attributes

presentation techniques

questioning techniques

speaking skills.

Tenancy agreement or lease documentation may include:

residential tenancy agreement

retail lease

special and other forms of leases.

Placing new tenant in rental property may refer to:

keys

rights and obligations

security deposits

statutory fees and duties

tenancy documentation.


Sectors

Unit sector

Property development, sales and management


Competency Field

Real estate


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.


Licensing Information

Refer to Unit Descriptor