Application
This unit of competency specifies the outcomes required to collect and analyse property and facility information. It requires the ability to obtain information from a variety of sources, review information, and use research and analysis techniques to enable recommendations to be made.
The unit supports workers in the property industry who are required to collect and analyse property information. It applies to real estate agents, property managers, strata managers, Nationwide House Energy Rating Scheme (NatHERS) assessors, home sustainability assessors and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Organise property information. | 1.1. | Property information requirements are identified. |
1.2. | Sources of property information relevant to identified requirements are accessed. | ||
1.3. | Reliable methods of organising property information are used, making efficient use of business equipment and technology and available time and resources. | ||
2. | Analyse property information. | 2.1. | Property information is analysed for validity and reliability, using reliable and valid data analysis methods to identify facts, issues, patterns, interrelationships and trends. |
2.2. | Assumptions used in analysis are clear, justified and consistent with evaluation objectives. | ||
2.3. | Conclusions are supported by evidence and contribute to achieving client and organisational objectives. | ||
2.4. | Limitations in analysing property information are identified and specialist advice is sought as required. | ||
3. | Present findings. | 3.1. | Outcomes of analysis are presented in required format, style and structure using clear and concise language. |
3.2. | Analysis findings are reported and distributed to required people. | ||
3.3. | Feedback on suitability and sufficiency of findings is obtained and reviewed for improved future processes. | ||
3.4. | Property information is securely maintained with due regard to client privacy and confidentiality, and legislative and organisational requirements. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also collect and analyse property and facility information as follows:
collect and analyse information on the physical condition of one property or facility and present findings, including recommendations for action to the owner
collect and analyse information on the use of a property or facility and present findings, including recommendations for action to the manager
collect and analyse information on the management policies for a property or facility and present findings, including recommendations for action to the owner and manager.
In doing the above, the person must:
identify property information requirements
apply knowledge of organisation’s practices, ethical standards, and legislative requirements associated with collecting and analysing property and facility information
obtain information from a range of sources
identify gaps in information
review and prepare findings in a format suitable for presentation
use appropriate data analysis techniques
use appropriate software to sort and analyse data.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
client and organisational privacy and confidentiality policies
internal and external sources of property information
methods of data analysis
organisational policies and procedures relating to data collection
key requirements of federal, state or territory legislation and local government regulations relating to:
anti-discrimination
consumer protection
environmental issues
equal employment opportunity (EEO)
financial probity
franchise and business structures
industrial relations
property sales, leasing and management
work health and safety (WHS)
security procedures and safe record-keeping practices
software applications used to organise and analyse data
types of data collection and management systems.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet, email and printing facilities
materials:
property or facility
software applications used to organise and analyse data
specifications:
client and organisational confidentiality policies
relationship with team members and supervisor:
member of a work team in a property industry context.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain current knowledge of types of property data and data analysis methods. |
Numeracy skills to: | interpret graphical and statistical data on properties and facilities. |
Oral communication skills to: | ask questions to identify limitations of property and facility information. |
Reading skills to: | access and interpret complex written texts to gather property and facility information. |
Writing skills to: | prepare summaries and take notes on outcomes of analysis of property and facility data. |
Technology skills to: | access online sources of property and facility information. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Property information must include at least six of the following: | company services construction costs current and planned property or site developments depreciation schedules inventories leasing rates management policy and procedures marketing services occupancy rates operating costs purchasing information sales information. |
Sources of property information must include: | internet, intranet and extranet local, state and federal government documents and registers newspapers and journals policy statements property reports qualitative and quantitative data television and radio. |
Data analysis methods must include: | basic statistical analysis critical analysis mathematical calculations problem solving. |
Sectors
Property services
Competency Field
Strata community management