This unit of competency supports the work of those involved in collecting and analysing property and facility information.

Nil

ELEMENT

PERFORMANCE CRITERIA

1Organise property information.

1.1 Property information requirements are identified in consultation with relevant people according to organisational requirements.

1.2 Sources of property information relevant to identified requirements are accessed according to organisational and legislative requirements.

1.3 Reliable methods of organising property information are used, making efficient use of business equipment and technology and available time and resources.

1.4 Appropriate interpersonal techniques are used to obtain additional property information according to organisational and legislative requirements.

2Analyse property information.

2.1 Property information is analysed for validity and reliability according to organisational procedures.

2.2 Reliable and valid data analysis methods are applied to identify facts, issues, patterns, interrelationships and trends.

2.3 Assumptions used in analyses are clear, justified and consistent with evaluation objectives.

2.4 Conclusions are supported by evidence and contribute to achievement of client and organisational objectives.

2.5 Limitations in analysing property information are identified and specialist advice is sought as required.

3Present findings.

3.1 Outcomes of analysis are presented in an appropriate format, style and structure using clear and concise language.

3.2 Analysis findings are reported and distributed to relevant people according to organisational requirements.

3.3 Feedback on suitability and sufficiency of findings is obtained and reviewed for improved future analysis processes.

3.4 All property information is securely maintained with due regard to client confidentiality according to legislative and organisational requirements.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

analytical skills to analyse and interpret information and apply basic statistical methods and techniques

interpersonal skills to liaise with relevant people to obtain property information and relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to assess information for relevance and accuracy, to prepare and present information in a suitable format and to check for accuracy of information

organisational skills to maintain records and databases, prioritise information requests and use organisational filing systems

problem solving skills to deal with information that is contradictory, ambiguous, inconsistent or inadequate

technology skills to prepare reports; use computers to access the internet and web pages; and organise and analyse data using software packages to prepare and complete online forms, lodge electronic documents and search online databases.

Required knowledge and understanding:

client and organisational confidentiality policies

internal and external sources of property information

methods of analysis

organisational policies and procedures

principles of effective communication

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

property sales, leasing and management

security procedures and safe record keeping practices

software applications used to organise and analyse data

types of data collection and management systems.

Overview of assessment

This unit of competency could be assessed through practical demonstration of collecting and analysing property and facility information. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

identifying gaps in information and obtaining feedback

knowledge of organisation's practices, ethical standards and legislative requirements associated with collecting and analysing property and facility information

obtaining information from a range of sources

reviewing and preparing findings in a format suitable for presentation

using appropriate data analysis techniques

using appropriate software to sort and analyse data.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Property information may include information relating to:

company services

construction costs

current and planned property or site developments

depreciation schedules

inventories

leasing rates

management policy and procedures

marketing services

occupancy rates

operating costs

purchasing information

sales information.

Relevant people may include:

clients

colleagues

legal representatives

members of industry associations

supervisors.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Sources of property information may include:

internet, intranet and extranet

local, state and federal government documents and registers

newspapers and journals

policy statements

property reports

qualitative and quantitative data

television and radio.

Legislative requirements may be outlined and reflected in:

Australian standards

codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

home building requirements

privacy requirements

quality assurance and certification requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers and scanners

software applications, such as databases and word applications.

Interpersonal techniques may relate to:

active listening

consultation methods

interpreting non-verbal and verbal messages

questioning to clarify and confirm understanding

seeking feedback

using language and concepts appropriate to cultural differences.

Analysis:

may be:

explorative, descriptive, causative or predictive

quantitative and qualitative

may include:

basic statistical analysis

critical analysis

mathematical calculations

problem solving.

Specialist advice may be sought from:

architects

bankers and financiers

clients

colleagues

government officials

members of industry associations

planners

real estate agents

solicitors

supervisor

valuers.

Appropriate format of information may include:

alignment on page

columns

headers and footers

incorporating graphics and pictures

using a particular software application

using company logo or letterhead

using standardised forms

using tables and charts.

Feedback may be obtained from:

clients and colleagues

documentation and reports

quality assurance data

questionnaires

regular meetings.

Unit sector

Property development, sales and management

Property operations and development

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.