This unit of competency supports the work of those involved in analysing requirements for resources used in building operations.

Nil

ELEMENT

PERFORMANCE CRITERIA

1Check and monitor stores.

1.1 Stores are monitored and checked to ensure availability of required resources according to organisational requirements.

1.2 Business equipment and technology are used to monitor stores routinely according to applicable OHS and organisational requirements.

1.3 Variances in supply requirements are identified and documented according to organisational procedures.

1.4 Stores records are routinely updated to ensure safe and effective use of materials according to organisational and legislative requirements.

1.5 Advice is provided to relevant people on suggested improvements to use and inventory control of stores.

2Undertake routine building function checks.

2.1 Routine building inspections are conducted according to client and organisational requirements.

2.2 Inspection process includes identification of maintenance and repair requirements according to applicable OHS and organisational requirements.

2.3 Maintenance and repair requirements are documented and actioned according to organisational requirements.

2.4 Breaches of building controls are recognised and reported to authorised personnel for action according to organisational requirements.

2.5 Appropriate interpersonal techniques are used to discuss issues or concerns with tenants.

2.6 Recommendations to improve compliance with building tenancy and practice codes are prepared according to organisational requirements.

3Monitor waste collection and disposal arrangements.

3.1 Sorting of waste is arranged and monitored according to legislative requirements and OHS procedures.

3.2 Arrangements for hazardous waste to be collected and stored are assessed and variations to accepted procedures are discussed with relevant people.

3.3 Risks to health and safety of self and others are identified and relevant people are immediately notified according to established safety and security requirements.

3.4 Waste storage and disposal procedures are checked and monitored to ensure risk to others and own health and safety is minimised.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to negotiate client or tenant requirements and access arrangements

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information, complete documentation and report findings, maintain resource inventory records, and access and understand technical information related to hazardous materials

organisational skills to manage risks and plan and arrange removal of waste

problem solving skills to manage hazards and apply risk management procedures

technical skills to schedule tasks and report outcomes.

Required knowledge and understanding:

basic knowledge of property contracts and administrative requirements

building codes and relevant Australian standards

building control legislation

common hazards to public and personal safety

limitations of work role, responsibility and professional abilities

organisational and professional procedures, ethical practices and business standards

points of contact with emergency service agencies

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

property sales, leasing and management.

Overview of assessment

This unit of competency could be assessed through practical demonstration of analysing requirements for resources used in building operations. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

arranging and monitoring waste storage and disposal methods and procedures

carrying out building functional checks and identifying and addressing breaches of building controls

determining available and future resources by applying effective inventory control methods and procedures

knowledge of agency practices, ethical standards and legislative requirements associated with analysing requirements for resources used in building operations

monitoring stores for compliance with safety legislation by maintaining and updating inventory records.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Stores may include:

chemical items

mechanical items

tools and equipment.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.

Safe and effective use of materials may be influenced by:

correct labelling of products

effective storage procedures

minimisation of waste

OHS policy and procedures

shelf-life checks

staff roles and responsibilities

use of personal protective clothing and equipment

warning signs.

Legislative requirements may be outlined and reflected in:

Australian standards, and quality assurance and certification requirements

award and enterprise agreements

consumer protection

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

local regulations and by-laws

privacy requirements

public health

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

relevant industry codes of practice

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Relevant people may include:

clients

colleagues

emergency personnel

external suppliers

maintenance staff

OHS committee

supervisors.

Building controls may include:

access procedures

alarms

exit procedures

fire equipment.

Interpersonal techniques may relate to:

active listening

clear presentation of options

consultation methods

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

seeking feedback

two-way interaction

using language and concepts appropriate to cultural differences

verbal or non-verbal language.

Recommendations to improve compliance may include:

continuous monitoring of equipment operation and work areas prior to and during work activities

dangerous goods registers

hazard reports

regular housekeeping activities

regular formal and informal consultation and meetings with colleagues

regular inspections of resources and work areas

review of health and safety records

use and storage of hazardous substances

warden training.

OHS procedures may relate to:

equipment maintenance and use

hazard and risk identification and reporting

on site contractors, visitors and members of public

risk assessment and control measures

safe operating procedures and instructions

transport, use and storage of dangerous goods and hazardous substances

use and maintenance of personal protective clothing and equipment.

Safety and security requirements may be satisfied through:

adherence to OHS policies and procedures for the containment of:

emergency situations, including fire, flood, bomb threats or other actions likely to lead to bodily harm

potential health and safety hazards, such as physical, mechanical or chemical agents already in the work environment, or brought to the environment, or created as a by-product of work done on the site.

Unit sector

Property development, sales and management

Property operations and development

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.