This unit of competency supports the work of those involved in analysing requirements for resources used in building operations.
Elements and Performance Criteria
1Check and monitor stores.
1.1 Stores are monitored and checked to ensure availability of required resources according to organisational requirements.
1.2 Business equipment and technology are used to monitor stores routinely according to applicable OHS and organisational requirements.
1.3 Variances in supply requirements are identified and documented according to organisational procedures.
1.4 Stores records are routinely updated to ensure safe and effective use of materials according to organisational and legislative requirements.
1.5 Advice is provided to relevant people on suggested improvements to use and inventory control of stores.
2Undertake routine building function checks.
2.1 Routine building inspections are conducted according to client and organisational requirements.
2.2 Inspection process includes identification of maintenance and repair requirements according to applicable OHS and organisational requirements.
2.3 Maintenance and repair requirements are documented and actioned according to organisational requirements.
2.4 Breaches of building controls are recognised and reported to authorised personnel for action according to organisational requirements.
2.5 Appropriate interpersonal techniques are used to discuss issues or concerns with tenants.
2.6 Recommendations to improve compliance with building tenancy and practice codes are prepared according to organisational requirements.
3Monitor waste collection and disposal arrangements.
3.1 Sorting of waste is arranged and monitored according to legislative requirements and OHS procedures.
3.2 Arrangements for hazardous waste to be collected and stored are assessed and variations to accepted procedures are discussed with relevant people.
3.3 Risks to health and safety of self and others are identified and relevant people are immediately notified according to established safety and security requirements.
3.4 Waste storage and disposal procedures are checked and monitored to ensure risk to others and own health and safety is minimised.
This section describes the essential skills and knowledge and their level, required for this unit.
communication skills to negotiate client or tenant requirements and access arrangements
computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases
interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities
literacy skills to interpret written and oral information, complete documentation and report findings, maintain resource inventory records, and access and understand technical information related to hazardous materials
organisational skills to manage risks and plan and arrange removal of waste
problem solving skills to manage hazards and apply risk management procedures
technical skills to schedule tasks and report outcomes.
Required knowledge and understanding:
basic knowledge of property contracts and administrative requirements
building codes and relevant Australian standards
building control legislation
common hazards to public and personal safety
limitations of work role, responsibility and professional abilities
organisational and professional procedures, ethical practices and business standards
points of contact with emergency service agencies
relevant federal and state or territory legislation and local government regulations related to:
equal employment opportunity (EEO)
franchise and business structures
property sales, leasing and management.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of analysing requirements for resources used in building operations. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
arranging and monitoring waste storage and disposal methods and procedures
carrying out building functional checks and identifying and addressing breaches of building controls
determining available and future resources by applying effective inventory control methods and procedures
knowledge of agency practices, ethical standards and legislative requirements associated with analysing requirements for resources used in building operations
monitoring stores for compliance with safety legislation by maintaining and updating inventory records.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Stores may include:
tools and equipment.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Business equipment and technology may include:
data storage devices
internet, extranet and intranet
software applications, such as databases and word applications.
Safe and effective use of materials may be influenced by:
correct labelling of products
effective storage procedures
minimisation of waste
OHS policy and procedures
staff roles and responsibilities
use of personal protective clothing and equipment
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
environmental and zoning laws affecting access security, access and property use
freedom of information
home building requirements
local regulations and by-laws
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
relevant industry codes of practice
strata, community and company titles
trade practices laws and guidelines.
Relevant people may include:
Building controls may include:
Interpersonal techniques may relate to:
clear presentation of options
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Recommendations to improve compliance may include:
continuous monitoring of equipment operation and work areas prior to and during work activities
dangerous goods registers
regular housekeeping activities
regular formal and informal consultation and meetings with colleagues
regular inspections of resources and work areas
review of health and safety records
use and storage of hazardous substances
OHS procedures may relate to:
equipment maintenance and use
hazard and risk identification and reporting
on site contractors, visitors and members of public
risk assessment and control measures
safe operating procedures and instructions
transport, use and storage of dangerous goods and hazardous substances
use and maintenance of personal protective clothing and equipment.
Safety and security requirements may be satisfied through:
adherence to OHS policies and procedures for the containment of:
emergency situations, including fire, flood, bomb threats or other actions likely to lead to bodily harm
potential health and safety hazards, such as physical, mechanical or chemical agents already in the work environment, or brought to the environment, or created as a by-product of work done on the site.
Property development, sales and management
Property operations and development
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Refer to Unit Descriptor