Application
This unit of competency supports the work of licensed stock and station agents and stock and station representatives or certificate holders involved in administering the leasing of all types of rural property. |
Prerequisites
Nil |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||||
1Screen tenant or lessee enquiries. | 1.1 Enquiriesfrom potential tenants or lessees regarding lease of rural property are handled promptly to enable high quality service delivery in line with agency requirements. 1.2 Appropriate rapport is established with potential tenants or lessees. | ||||
1.3 Enquiries from potential tenants or lessees undergo screening to determine their preferences, needs, financial limits and capacity to pay, in line with agency practice, ethical standards and legislative requirements. 1.4 Factors likely to influence the lease of rural properties are identified and potential tenant or lessee intentions are clarified. 1.5 Discussions with potential tenants or lessees are undertaken using promotional materials and effective interpersonal communication techniques to identify and match stated requirements with known listings. 1.6 Strategies for assisting potential tenants or lessees to decide to view properties are implemented in line with agency practice, ethical standards and legislative requirements. 1.7 Matters being disputed are analysed and evaluated in line with agency practice and market expectations to enable resolution. 1.8 Agency records associated with prospective tenant or lessee enquiries are completed in line with agency practice. | |||||
2Undertake property inspection. | 2.1 Need for property inspection is clarified with owner and potential tenant or lessee. 2.2 Appointments are made for property inspections in line with agency practice, ethical standards and legislative requirements. 2.3 Preparations are made for property inspection in line with agency practice. 2.4 Procedures for rural property inspections, including key control, prospective tenant or lessee property orientation, and strategies for ensuring security of property, are implemented in line with agency practice. 2.5 Promotional material on the property is used to describe main features of the property and agency tenancy or lease arrangements. | ||||
2.6 Effective questioning techniques are used to clarify prospective lessee or tenant interest in property. 2.7 Agency documentation associated with inspections is completed in line with agency practice. | |||||
3Obtain and review tenancy or lease applications. | 3.1 Tenancy or lease applications are reviewed in line with legislative requirements and agency practice to ensure that they are complete and accurate. 3.2 Applicant references are checked and results recorded in line with legislative requirements, ethical standards and agency practice. 3.3 Application processes are reviewed to ensure compliance with legislative requirements, ethical standards and agency practice. 3.4 Procedures for gaining owner approval for tenancy or lease are implemented in line with legislative requirements, ethical standards and agency practice. 3.5 Effective negotiation techniques are used to persuade and reach agreement between owner and tenant or lessee on terms of tenancy agreement or lease. 3.6 Selected applicant is notified and details are recorded in agency systems. | ||||
4Complete tenancy or lease documentation and place tenant or lessee in property. | 4.1 Tenancy agreement or lease documentation is produced and completed in line with agency practice, legislative requirements and owner instructions. 4.2 Procedures for placing new tenant or lessee in property are implemented in line with legislative requirements, ethical standards and agency practice. 4.3 Required government fees and duty are paid in line with legislative requirements. 4.4 Security deposits are obtained, deposited and recorded as required by agency practice and legislative requirements. 4.5 Tenancy agreement or lease documentation is served to relevant parties in required timeframes. | ||||
5Record tenancy or lease arrangements. | 5.1 Tenancy or lease database is updated to record details of tenancy or lease arrangements in line with agency practice. 5.2 Trust account transactions are accurately recorded to show moneys taken in and disbursements made according to agency practice, legislative requirements, and tenancy agreement or lease documentation. |
Required Skills
This section describes the essential skills and knowledge and their level, required for this unit. | |
Required skills: ability to communicate with and relate to people from a range of social, economic and cultural backgrounds and with varying physical and mental abilities analytical skills to interpret documents, such as agency and statutory forms associated with the lease of different forms of rural property application of risk management strategies associated with leasing different forms of rural property computing skills to access agency databases, send and receive emails and complete standard forms online decision making and problem solving skills to analyse situations associated with leasing different forms of property and making decisions consistent with legislative and ethical requirements literacy skills to access and interpret a variety of texts, including legislation and regulations; prepare general information, papers, and formal and informal letters; and complete standard and statutory forms negotiation skills to reach agreement with owners and tenants or lessees on tenancy agreement or lease conditions numeracy skills to calculate and interpret data, such as rents and security deposits planning, organising and scheduling skills to place new tenants or lessees in rented or leased properties research skills to identify and source documents and information related to leasing of different types of rural properties. | |
Required knowledge and understanding: consumer protection legislation, including: consumer protection principles relevant to the lease of rural property effect of consumer protection legislation on contracts penalties and remedies available for breaches of consumer protection legislation protection offered to consumers under consumer protection legislation in relation to the lease of rural property purpose of consumer protection legislation rights and obligations of agents under consumer protection legislation in relation to the lease of rural property contracts ethical practices associated with leasing rural property placing new tenant or lessee in property, including: government fees and duties keys rights and obligations security deposits and bonds tenancy or lease documentation property knowledge, including: cropping properties: yields, seasons, types of crops, soils, facilities such as grain storage and transport, diseases and rotational cropping dairies: quotas, breeds, lactation, dairy layout and equipment and conversion factors, such as dairy set up, herd, access and distance to market general: local market conditions, trends in sector and industry, land titles, geophysical and topographical characteristics, carrying capacity and local land characteristics grazing properties: dry sheep equivalent (DSE)/carrying capacity, pastures, soil types and breeds irrigated properties: water licence availability, soil types, topography, and types of reticulation, such as flood, drip, direct or row cropping water | |
property inspection, including: agency documentation benefits of property inspection conducting and following up property inspection key control planning property inspection promotional materials security of managed properties relevant federal and state or territory legislation and local government regulations related to: animal health anti-discrimination aquaculture consumer protection crown land environmental issues equal employment opportunity (EEO) financial probity franchises and business structure industrial relations livestock native title OHS pastoral leases privacy rural property leasing and management taxation water rights rent or lease payments rights and duties of owners and tenants or lessees | |
screening tenants or lessees, including: capacity to pay financial limits match suitable properties to tenant or lessee needs motives needs preferences residential tenancy databases strategies for assisting potential tenant or lessee to view property tenancy agreements and leases, including: condition reports and disclosure statements fixed and periodic format of agreements key features of different types of tenancy agreements and leases legal obligations of agent, owner and tenant or lessee limitations associated with rejecting an application from a prospective tenant or lessee rents, security deposits and bond money statutory and agency documentation types of tenancy agreements and leases in regard to rural property, including residential, retail, holiday, industrial, commercial and water tenancy or lease applications, including: criteria for selecting tenants or lessees gaining owner approval interviewing lessees notifying selected lessee obtaining and reviewing tenancy or lease applications recording tenancy or lease arrangements references tenancy or lease application forms trust accounts. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment | This unit of competency could be assessed through practical demonstration of administering the leasing of different types of rural property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of: completing tenancy agreement or lease documentation in line with agency practice, ethical standards and legislative requirements conducting inspections of rural property for prospective tenants or lessees in line with agency practice, ethical standards and legislative requirements knowledge of agency practice, ethical standards and legislative requirements associated with leasing different forms of rural property knowledge of consumer protection principles and rights and obligations of licensed stock and station agents and stock and station representatives or certificate holders in regard to leasing property obtaining and reviewing tenancy or lease applications in line with agency practice, ethical standards and legislative requirements |
placing tenants or lessees in property in line with agency practice, ethical standards and legislative requirements recording tenancy or lease arrangements in line with agency practice screening tenant or lessee enquiries in line with agency practice, ethical standards and legislative requirements. | |
Context of and specific resources for assessment | Resource implications for assessment include: access to a registered provider of assessment services access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence |
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. | |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Enquiries from potential tenants or lessees may be received through: | inspections office open houses referral telephone website. |
Lease may include: | commercial and industrial fixed and periodic holiday residential retail rural water. |
Rural property may include: | commercial farm, including: acreage aquaculture cropping dairy grazing horticulture mixed uses olive orchard trees and forests viticulture industrial hobby farms residential retail water. |
Appropriate rapport relates to use of techniques that: | establish and build confidence and trust in the agency and its representatives make prospective tenant or lessee feel valued promote and maintain an effective relationship with prospective tenant or lessee. |
Screening of lessees may include: | capacity to pay financial limits match suitable properties to tenant or lessee needs. motives needs preferences residential tenancy databases. |
Legislative requirements may include: | relevant federal and state or territory legislation and local government regulations related to: animal health anti-discrimination aquaculture consumer protection crown land environmental issues EEO financial probity franchises and business structure industrial relations livestock native title OHS pastoral leases privacy rural property leasing and management taxation tenancy agreements or leases water rights. |
Factors likely to influence the lease of rural properties may include: | climatic economic environmental financial government market technological. |
Promotional materials may include: | agency profile agency email and website details agent business card agent profile brochures and pamphlets description of property list of properties for lease or rent testimonials from past tenants or lessees. |
Interpersonal communication techniques may include: | active listening providing an opportunity for the tenant or lessee to clarify their understanding of the lease process soft questioning and seeking feedback from owners or tenants to confirm own understanding of their needs and expectations summarising and paraphrasing to check understanding of tenant or lessee's message using appropriate body language. |
Need for property inspection may include to establish: | farm properties, including: access to irrigation cropping regime dams on property entitlement to standing crops and hay lease rental payable exclusion areas extent of areas for use of farming or grazing extent of use of farm structures and plant pasture improvement and rotation stocking limits type of livestock use of fertilisers and other chemicals used on rural properties need to inspect other forms of rural property. |
Effective questioning techniques may include: | active listening clear questions different question types reflection using silences. |
Effective negotiation techniques may include: | analytical skills listening techniques non-verbal communication skills personal attributes presentation techniques questioning techniques speaking skills. |
Tenancy agreement or lease documentation may include: | residential tenancy agreement retail lease special and other forms of leases water lease. |
Placing new tenant or lessee in property may refer to: | government fees and duties keys rights and obligations security deposits tenancy or lease documentation. |
Sectors
Unit sector | Property development, sales and management |
Competency Field
Stock and station agency |
Employability Skills
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Licensing Information
Refer to Unit Descriptor