CPPDSM5001A
Advise on use and design of facilities

This unit of competency specifies the outcomes required to provide effective advice on the use and design of facilities to meet client needs. It requires the ability to conduct research to identify future facility requirements.The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.

Application

This unit of competency supports the work of those involved in providing effective advice on the use and design of facilities to meet client needs.


Prerequisites

Nil


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Identify client requirements for facilities.

1.1 Client requirements for facilities are identified in consultation with relevant people according to organisational requirements.

1.2 Client needs are accurately assessed and clarified, using appropriate research and survey techniques and consultative processes.

1.3 Relevant documentation and legislative requirements are accessed to ensure facilities comply with requirements.

1.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.

2Conduct analysis of facilities.

2.1 Information is gathered and organised in a format suitable for analysis and interpretation according to organisational requirements.

2.2 Reliable methods are used to collect information according to organisational requirements.

2.3 Relevant people are consulted to gather additional data using appropriate communication techniques.

2.4 Information is analysed using reliable and valid data analysismethods according to organisational requirements.

2.5 Assumptions and conclusions are documented that are consistent with research objectives and supported by verifiable evidence.

3Provide advice and recommendations.

3.1 Clients are provided with clear recommendations on facilities use and design services to meet their identified needs.

3.2 Feedback on suitability and sufficiency of recommendations is obtained according to organisational requirements.

3.3 Advice and recommendations are presented in an appropriate format, style and structure using business technology.

3.4 Future services required by client are identified and delivery is planned in consultation with relevant personnel.

3.5 Relevant documentation is completed and processed according to legislative and organisational requirements.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

analytical skills to evaluate existing facilities

appraisal skills to evaluate solutions and synthesise a wide range of acquired knowledge and experience when making recommendations

communication skills to impart knowledge, ideas and concepts through oral, written and visual means

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

numeracy skills to apply statistical methods and techniques

problem solving skills to identify problems and find innovative solutions

research skills to source, analyse and interpret financial information and formulate conclusions that contribute to existing knowledge of advanced practice

technology skills to process information and use information technology systems.

Required knowledge and understanding:

adaptive re-use and implications for business continuity

change management principles and practices

environmental auditing aimed at effective facility operations

future-proofing strategies, such as flexible space planning and technology provision

heritage implications and legislative constraints

methodology formulation and analysis techniques

organisational and professional procedures, ethical practices and business standards

range of decision making tools

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management

public safety

value analysis and benchmarking techniques.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of providing effective advice on the use and design of facilities to meet client needs. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

accessing and comparing a range of information and statistical data to determine performance of facilities

establishing effectiveness of facilities, incorporating evaluation feedback from clients, and making recommendations for future use and design

following organisational and legislative procedures when giving advice

identifying client needs through review of documentation and consultation with clients and others

knowledge of organisation's practices, ethical standards and legislative requirements associated with providing effective advice on the use and design of facilities to meet client needs.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Facilities may include:

car parking

child care centres

community centres

educational facilities

meeting places

offices

security facilities

sport and recreation venues.

Relevant people may include:

agents

clients

engineers and technicians

legal representatives

management and colleagues

property owners

technical experts

tenants.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Client needs may relate to:

financial performance

organisational culture, structure and value process

organisational industry direction

organisational physical infrastructure

political and social issues

workforce productivity.

Consultative processes may include:

face-to-face meetings

telephone, facsimile and written communication.

Legislative requirements may be outlined and reflected in:

Australian standards

general duty of care to clients

home building requirements

privacy requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Specialist advice may be sought from:

architects

builders

business consultants

government officials

investment consultants

members of industry associations

planners

real estate agents

solicitors

subcontractors

technical experts

valuers.

Information may include:

capital management plans

company asset documents and registers

conservation plans

depreciation schedules

environmental, energy and safety plans and guidelines

financial documents

landscape planning documents

master planning documents

qualitative and quantitative data

reports and inventories

risk management plans

urban design studies.

Data analysis methods may include:

computer modelling

critical analysis

explorative, descriptive, causative or predictive methods, and may include:

mathematical calculations

probability analysis

problem solving

quantitative and qualitative

time series recognition.

Recommendations may include:

development of plans

disposal of assets

energy efficiency measures

feasibility studies

funding options

improvements to quality of the workspace for employees

information technology

new assets

new building or landscape design

potential for sale, sublease, out-lease or lease termination

refurbishment or fit-out

relocation

security

space use and allocation

waste disposal measures.

Feedback may be obtained from:

clients and colleagues

documentation and reports

questionnaires

regular meetings.

Presented advice may incorporate use of:

company logo or letterhead

graphics and pictures

particular software application

standardised forms

tables and charts.


Sectors

Unit sector

Property development, sales and management


Competency Field

Property operations and development


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.


Licensing Information

Refer to Unit Descriptor