Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Minimise health and safety risks associated with providing home sustainability assessment services.

1.1.

Health and safety risks are identified and assessed, and actions are taken to minimise or mitigate such risks.

1.2.

Legislative, contractual and organisational requirements relating to the health and safety of self, colleagues and others are confirmed and applied.

1.3.

Work practices are safely conducted in line with legislative requirements and organisational policies and procedures.

1.4.

Equipment, materials and products are used safely in line with manufacturer instructions, legislative requirements, and organisational policies and procedures.

1.5.

Own conduct in work environment complies with organisational procedures and does not endanger the health and safety of self and others.

1.6.

Required personal protective equipment (PPE) and clothing are used when providing home sustainability assessment services.

1.7.

Recommendations for improving health and safety policies, procedures and practices are identified and reported.

1.8.

Emergency situations impacting on work environment are identified and responded to in line with organisational policies and procedures.

2.

Minimise security risks to self and others when providing home sustainability assessment services.

2.1.

Security risks to self, colleagues, residents and other people are identified and assessed, and actionsare taken to minimise or mitigate such risks.

2.2.

Legislative, contractual and organisational requirements relating to minimising security risks to self, colleagues and others are confirmed and applied.

2.3.

Security procedures for protecting self and others are confirmed and correctly and consistently applied.

2.4.

Movement schedules for self and colleagues are accurately completed and stored in line with organisational policies and procedures.

2.5.

Unexpected circumstances, absences or departures from colleagues’ agreed schedules are checked and responded to immediately in line with organisational policies and procedures.

2.6.

Security-related emergencies are identified and required action is taken in line with organisational policies and procedures.

2.7.

Recommendations for improving security policies, procedures and practices are identified and reported.

3.

Minimise security risks to property when providing home sustainability assessment services.

3.1.

Risks to property are identified and assessed, and actionsare taken to minimise or mitigate such risks.

3.2.

Legislative, contractual and organisational requirements for minimising security risks to property are known and applied.

3.3.

Procedures and guidelines for protecting security of property are known and correctly and consistently applied.

3.4.

Threats to security of property are identified and required action is taken in line with organisational policies and procedures.

3.5.

Recommendations for improving procedures and guidelines for protecting property are identified and reported.

4.

Minimise security risks to information when providing home sustainability assessment services.

4.1.

Risks to information are identified and assessed, and actions are taken to minimise or mitigate such risks.

4.2.

Legislative, contractual and organisational requirements relating to the security of information are confirmed and applied.

4.3.

Procedures and guidelines for protecting security of information are confirmed and correctly and consistently applied.

4.4.

Confidentiality of client information is maintained in line with legislative requirements and organisational policies and procedures.

4.5.

Organisational policies and procedures are followed when recording, storing and disposing of information.

4.6.

Information is disclosed only to authorised people in line with organisational policies and procedures.

4.7.

Threats to security of information are identified and reported.

4.8.

Recommendations for improving procedures and guidelines for protecting information are identified and reported.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill

Performance feature

Learning skills to:

maintain up-to-date knowledge of health, safety and security risks associated with conducting home sustainability assessments.

Numeracy skills to:

calculate and interpret routine data on risks, emergencies, and safety and security incidents.

Oral communication skills to:

ask questions to clarify customer requirements.

Reading skills to:

identify and interpret documents, reports and information relating to work health and safety (WHS) and security risks associated with conducting home sustainability assessments.

Technology skills to:

access online information on risk assessment, risk minimisation, and mitigation strategies.

Writing skills to:

complete standard forms

prepare routine reports.

Self-management skills to:

interact with clients from diverse social, economic and cultural backgrounds.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Health and safety risksmust include at least six of the following:

confined spaces

driving and traffic hazards encountered when driving to and from places of employment

electricity

fire

harassment, bullying and/or violence involving co-workers or customers

hazardous substances

heat

machinery

manual handling

pets

skin penetrating injuries

toys

transport

waste

work environment.

Security risks must include at least six of the following:

abusive and aggressive behaviour

criminal activity

harassment, bullying and/or violence involving co-workers or customers

intimidation

sexual assault

sexual harassment

unauthorised access

use of public transport

working alone

working in isolation

working at night.

Risks to property must include at least three of the following:

arson

damage

loss

theft

unauthorised access

vandalism.

Risks to informationmust include at least three of the following:

copyright infringement

loss of intellectual property or real property

misplacement

non-compliance with legislative and contractual requirements for ensuring confidentiality and privacy of information

theft

unauthorised access.