Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance as a home sustainability assessor.

1.1.

Personal qualities required for effective home sustainability assessment are identified and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.

1.3.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

1.4.

Work performance is consistently maintained in different work locations and situations.

1.5.

Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.

1.6.

Personal presentation requirements are identified and met.

1.7.

Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.

2.

Set and meet own work priorities.

2.1.

Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

2.2.

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

2.3.

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

3.

Develop and maintain professional competence in providing home sustainability assessment services.

3.1.

Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.

3.2.

Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.

3.3.

Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.

3.4.

Participation in professional networks and associations is used to enhance skills, knowledge and relationships.

3.5.

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.

4.

Model ethical practice relating to home sustainability assessors.

4.1.

Ethical and conduct standards are identified and applied when providing services to clients.

4.2.

Own liability for breach of contract and negligence is identified.

4.3.

Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

4.4.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

5.

Meet industry accreditation requirements relating to home sustainability assessors.

5.1.

Role and responsibility of accreditation bodies for home sustainability assessors are identified.

5.2.

Accreditation requirements are identified, met and maintained.

5.3.

Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill

Performance feature

Learning skills to:

maintain up-to-date knowledge of techniques for managing and evaluating own performance in work role.

Reading skills to:

identify and interpret documents and information relating to the quality assurance processes of accreditation bodies for home sustainability assessors.

Technology skills to:

access online information on accreditation requirements and professional development opportunities.

Writing skills to:

take notes and summarise information located in accreditation body information.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Personal qualities must include at least six of the following:

suitable interpersonal communication

commitment to maintaining appropriate personal presentation

commitment to using sustainable work practices

environmental awareness

fairness

due diligence and probity

timeliness and punctuality.

Own work responsibilities, priorities and accountabilities must include at least six of the following:

conducting home sustainability assessments

dealing with conflicting goals

determining work and personal needs

meeting duty of care requirements

meeting individual and team goals and targets

mentoring and supporting others

meeting work health and safety (WHS) requirements

meeting quality assurance requirements

modelling sustainable practice

planning new work

prioritising and scheduling work and other activities

promoting corporate image of organisation

reassessing own performance

reporting on own work performance

working in a team.