Application
This unit of competency specifies the outcomes required to promote behaviour change and the adoption of home sustainability practices by residents.
The unit supports the work of home sustainability assessors engaged in promoting resident home sustainability practices.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Assess residents’ readiness to adopt home sustainability practices. | 1.1. | Effective communication strategies are used in establishing rapport with residents and responding to residents’ questions and concerns. |
1.2. | Influences that impact on residents’ attitudes to home sustainability are identified. | ||
1.3. | Barriers to residents adopting home sustainability practices are identified. | ||
1.4. | Residents’ motivations and factors that increase their willingness to voluntarily change behaviour and adopt home sustainability practices are identified. | ||
1.5. | Information needs of residents in relation to home sustainability practices are identified and addressed. | ||
1.6. | Positive attitudes and behaviours demonstrated by residents in relation to home sustainability practices are identified and reinforced. | ||
2. | Develop an implementation plan for home sustainability practices. | 2.1. | Appropriate communication and consultation techniques are used to assist residents in prioritising their home sustainability needs. |
2.2. | Home sustainability practices consistent with residents’ priorities, motivation, budget, commitment, timeframes and confidence levels are identified and agreed. | ||
2.3. | Resources, rebates and other forms of assistance available to support implementation of agreed home sustainability practices are identified and explained to residents. | ||
2.4. | Proactive strategies | ||
2.5. | Data and success measures required to assess adoption of agreed home sustainability practices are identified in consultation with residents. | ||
2.6. | Appropriate data collection methods are identified in consultation with residents. | ||
2.7. | Potential barriers to successful implementation of agreed home sustainability practices, and strategies for overcoming these barriers, are identified in consultation with residents. | ||
2.8. | Implementation plan that includes ways in which residents can monitor and review progress in adopting home sustainability practices is prepared in consultation with residents. | ||
3. | Provide follow-up services. | 3.1. | Need for follow-up services is determined in consultation with residents. |
3.2. | Follow-up services are identified and provided, as agreed with residents. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also apply behaviour change principles and approaches in assisting three different clients to establish a plan for adopting home sustainability practices, and when monitoring and reviewing their progress.
In doing the above, the person must:
assess residents’ readiness to adopt home sustainability practices
develop an implementation plan
provide follow-up services, including monitoring and reviewing the plan
apply effective communication and interpersonal skills to build rapport with residents.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
behaviour change:
conditions necessary for behaviour change
factors that increase likelihood of voluntary behaviour change
barriers to voluntary behaviour change
models of behaviour change
strategies to promote behaviour change
personal and environmental factors that impact on behaviour change
stages of change
strategies for dealing with relapse in sustainable practices
communication strategies
consultation models and approaches
home sustainability:
purpose of home sustainability assessments
barriers to adopting home sustainability practices
data, data collection methods, and success measures relating to resident adoption of home sustainability practices
factors that increase likelihood of voluntary adoption of home sustainability practices
home sustainability practices:
energy use and management
thermal performance
waste minimisation and management
water use and management
relationship between household energy, water and waste use, and greenhouse gases and emissions
personal and environmental factors that impact on residents’ adoption of home sustainability practices
rebates and other forms of support for home sustainability measures
role of home sustainability assessor in promoting behaviour change
sources of information on home sustainability
social marketing techniques and strategies.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet access and printer to generate plans
materials:
ethical and conduct standards relevant to the home sustainability assessment industry
workplace policies and procedures in relation to developing and implementing behaviour change programs in relation to home sustainability practices
householders participating in a home sustainability assessment
relationships with team members and supervisor:
assessment activities are performed on an individual basis under general supervision.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain up-to-date knowledge of behaviour change strategies. |
Numeracy skills to: | analyse household energy accounts and statistical data gathered by residents on home sustainability practices. |
Oral communication skills to: | explore issues, problem solve, and establish relationships with residents and others interested in home sustainability. |
Reading skills to: | identify and interpret documents and information relating to home sustainability and the conduct of home sustainability assessments. |
Technology skills to: | use general purpose software packages to collate information and produce reports. |
Writing skills to: | complete standard forms prepare routine written implementation plan for home sustainability practices. |
Self-management skills to: | interact with clients from diverse social, economic and cultural backgrounds. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Proactive strategies | follow-up strategies information sharing positive reinforcement of resident decisions to adopt sustainability practices resource sharing specialist support use of community groups. |
Follow-up services must include at least three of the following: | collation and analysis of data on residents’ adoption of home sustainability practices constructive feedback and reinforcement of positive home sustainability practices provision of information on changes and innovations in home sustainability practices, technologies, funding and support programs tactics to deal with relapse in less sustainable practices. |
Sectors
Home sustainability assessment