This unit of competency supports the work of home sustainability assessors. |
Not Applicable
ELEMENT | PERFORMANCE CRITERIA |
1. Identify client requirements. | 1.1 Measures for improving sustainability of residence are identified through a home sustainability assessment and/or analysis of written report of an assessment undertaken by an accredited assessor. 1.2 Effective communication strategies are employed in establishing rapport with client and in responding to client questions and concerns. 1.3 Details and specifications of recommended home sustainability measures are identified and confirmed with resident. 1.4 Estimated cost of home sustainability products and services and limitations of cost estimates are explained to client. |
Gather information on home sustainability products and services. | 2.1 Information on home sustainability products and services is researched and obtained from appropriate sources to prepare cost estimate. 2.2 Information on rebates and other forms of assistance available for particular home sustainability products and services is researched and obtained. 2.3 Potential suppliers of home sustainability products and services are identified. 2.4 Costs for the supply and, where appropriate, installation of home sustainability products and services are obtained from a range of suppliers. 2.5 Information on availability and likely supply time of home sustainability products and services is obtained from a range of suppliers. 2.6 Ethical practices are observed in identifying suppliers and gathering product and service information. 2.7 Details of information obtained on home sustainability products and service are maintained and securely stored. |
Prepare and present estimate to client. | 3.1 Cost range for supply and, where required, installation of home sustainability products and services is confirmed based on information gathered from relevant sources. 3.2 Estimated cost range of home sustainability products and services is determined and documented. 3.3 Factors that may influence estimated cost range of home sustainability products and services are identified and documented. 3.4 Details of potential suppliers of home sustainability products and services are documented. 3.5 Estimated cost range of home sustainability measures is presented and explained to client. 3.6 Client is given opportunity to evaluate estimated cost range of home sustainability measures. 3.7 Client questions are answered fully and honestly. |
Required skills |
analytical skills to interpret documents, such as comparative charts of specifications for home sustainability products and services communication skills to interact with people from diverse social, economic and cultural backgrounds decision-making and problem-solving skills to assess relative costs of products and services offered by different suppliers literacy skills to: analyse energy ratings of appliances complete standard forms prepare general information and papers prepare written estimates read and interpret a variety of texts, including product descriptions write formal and informal letters numeracy skills to calculate and interpret data on the supply and installation costs of home sustainability measures planning, organising and scheduling skills to undertake work-related tasks, such as obtaining prices from suppliers of home sustainability products and services research skills to identify and locate documents and information on the costs and features of hone sustainability products and services technology skills to use general purpose software and access online catalogues |
Required knowledge |
factors involved in estimating costs of home sustainability products and services: cost range ethical practices in identifying suppliers and product and service information limitations procedure for preparing cost estimates product and service specifications reasons for explaining inclusions, exclusions and limitations required information sources of information home sustainability products and services: rebates and other forms of assistance sources of information on home sustainability products and services types, cost and features: energy thermal performance waste water relevant commonwealth, state or territory, and local government legislation and regulations related to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations home sustainability assessment occupational health and safety (OHS) privacy |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | This unit of competency could be assessed by preparing a written estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular, the person should demonstrate the ability to: prepare an estimate of the cost range of implementing the home sustainability measures identified through a home sustainability assessment present and explain the estimated cost range of home sustainability measures to a client apply knowledge of the procedure for estimating the cost range of implementing home sustainability measures. |
Context of and specific resources for assessment | Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards' requirements. Resource implications for assessment include: relevant codes, standards and government regulations technology suitable for generating reports technical reference library with current publications on: cost estimation procedures home sustainability products and services. |
Method of assessment | Assessment methods must: satisfy the endorsed Assessment Guidelines of the Property Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments. |
Guidance information for assessment | This unit could be assessed on its own or in combination with other units relevant to the job function. Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Effective communication strategies may include: | active listening being non-judgemental exploring problems expressing an individual perspective providing sufficient time for questions and responses providing summarising and reflective responses in conflict situations using appropriate words, behaviour, posture and tone using clarifying, summarising questions using clear and concise language using culturally appropriate communication using plain English using verbal and non-verbal communication. |
Home sustainability products and services may relate to: | energy thermal performance waste water. |
Limitations may include: | availability of products and services exclusions factors that may be subject to change, such as: installation charges prices product and service features product and service performance product and service back-up and support rebates and other support programs specialist advice on products and services that may be required supply time for products and services fees, taxes and levies inclusions. |
Information on home sustainability products and services may include: | products: alternative products cost dimensions energy ratings features: energy saving programs guarantees life span reviews servicing spare and replacement parts strengths and limitations services: alternative services cost strengths and limitations. |
Appropriate sources may include: | conferences government agencies home sustainability references: electronic industry associations product and service suppliers professionals: architects building consultants building designers building thermal performance assessors engineers environmental consultants professional organisations published costing guides regulatory bodies technical experts trade associations trade exhibitions tradespeople: electricians gardeners horticulturalists plumbers utility companies. |
Information on rebates and other forms of assistance include: | amount of rebate or assistance application period application process cost of installation of products eligibility criteria qualifying period type of assistance. |
Costs may include: | extended guarantees GST installation costs insurance labour costs material costs ongoing charges product or service price rebates servicing costs trade-ins transport and handling variations and contingencies. |
Factors that may influence estimated cost range may include: | availability changes in professional fees changes in product and service specifications date of order or purchase delays in supply foreign exchange movements guarantees insurance labour costs product changes and upgrades service changes and upgrades source of supply taxes and charges transport and handling costs. |
Details may include: | name and contact details referrals reviews website address. |
Unit sector | Home sustainability assessment. |
This unit contains employability skills. |
Refer to Unit Descriptor