Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Assess requirements of current work orders.

1.1.

Work orders are identified for specified schedule period according to company requirements.

1.2.

Geographic locations of work orders are identified according to company requirements.

1.3.

Work orders are reviewed according to company requirements to assess types of pest management services to be delivered, site entry requirements, and site hazards or health and safety concerns to be addressed.

1.4.

Time requirements are estimated for each work order by comparison with records of similar work orders and according to company requirements.

2.

Prepare work schedule.

2.1.

Schedule of work orders is prepared to maximise company productivity, minimise travel and staff downtime, achieve business targets, and meet client expectations according to company and compliance requirements.

2.2.

Treatment time is planned to minimise disruption and discomfort to clients and personnel at work site according to company and compliance requirements.

2.3.

Provision is made in schedule for weather and other variables when planning treatments.

2.4.

Emergency and priority work orders are scheduled according to company requirements.

3.

Monitor and adjust work schedule.

3.1.

Clients and team members are advised promptly, according to company requirements, when adjustments to the schedule affect timing of work order.

3.2.

Reasons for changes to schedules are recorded according to company requirements to assist future planning.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill

Performance feature

Learning skills to:

identify and use reliable sources of information regarding compliance requirements relevant to organising and monitoring pest management operations.

Numeracy skills to:

estimate time to complete work orders and travel between locations

calculate totals of estimated times to identify numbers of work orders to be scheduled and completed in a day.

Oral communication skills to:

interact effectively with clients to keep them informed of scheduling and to negotiate scheduling changes if required.

Reading skills to:

interpret work order and compliance requirements related to the pest management tasks to be performed.

Writing skills to:

record scheduling information accurately and legibly and in formats suitable for staff.

Problem-solving skills to:

manage a range of contingencies when rescheduling work.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Schedule period must include two or more of the following:

annual

daily

monthly

weekly.

Schedule:

must include one or more of the following:

charts and wall-mounted planning boards

electronic or paper-based

to-do lists

work diaries

must reflect:

licence endorsements

staff skills, knowledge and preferences.

Compliance requirements must include:

Australian standards, quality assurance and certification requirements relating to planning and scheduling pest management operations

commonwealth, state and territory legislation and local government regulations relating to planning and scheduling pest management operations, including:

consumer protection

dangerous goods

pesticide registers and manifests

pesticide use

privacy

public health and safety

national and industry codes of practice and advisory standards relating to planning and scheduling pest management operations:

building codes

dangerous goods codes

work health and safety requirements relating to planning and scheduling pest management operations, including:

procedures for hazard identification, risk assessment and hazard control, including hierarchy of hazard control

requirements of national registration authority and state government authorities

site inductions and client safety requirements

use of safe work methods, including use of pesticides according to manufacturer labels.

Personnel must include:

clients’ staff

colleagues

site visitors, including bystanders

venue, facility, building or shopping centre staff or management.