Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Assist with property inspections.

1.1 Confirm details of property inspections with appropriate persons.

1.2 Assist members of sales team in planning, preparing and conducting property inspections.

1.3 Communicate effectively with prospective buyers to answer questions fully or refer query to appropriate person.

1.4 Contribute to sales team review of property inspection.

2. Prepare for delivery of property sales presentation.

2.1 Use effective interpersonal communication techniques to clarify buyer requirements and to respond to buyer questions and concerns.

2.2 Prepare materials to assist with sale of property.

2.3 Confirm details of appointment for sales presentation.

2.4 Assist sales team members in delivering sales presentation.

2.5 Contribute to sales team review of sales presentation.

3. Assist with follow-up service.

3.1 Research and prepare information for sales team follow-up service for seller and prospective buyers.

3.2 Assist sales team to follow-up seller and prospective buyers.