This unit of competency has application in those work roles involving the maintenance of security equipment and systems. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

ELEMENT

PERFORMANCE CRITERIA

1Prepare for routine maintenance.

1.1 Applicable provisions of legislative and organisational requirements relevant to maintaining security equipment and systems are identified and complied with.

1.2 Assignment instructions are obtained, reviewed and confirmed as required with relevant persons.

1.3 Maintenance requirements of security equipment and system are confirmed.

1.4 Security equipment and system to be serviced is identified and confirmed.

1.5 Tools and equipment needed to carry out the work are selected and checked for correct operation and safety.

1.6 Potential and existing risks and hazards in the work area are identified and controlled in accordance with Occupational Health and Safety (OHS) requirements and own role, competence and authority.

2Carry out routine maintenance.

2.1 Personal protection equipment is selected and used in accordance with OHS requirements.

2.2 Security equipment and system identified for servicing is accessed with minimal disruption to services and others in the work area.

2.3 Security equipment and system is inspected and assessed for operational effectiveness against normal operating criteria.

2.4 Routine servicing of security equipment and system is carried out in accordance with manufacturer's instructions.

2.5 Faults are identified and routine repairs undertaken in accordance with manufacturer's instructions and within scope of own role, competence and authority.

2.6 Complex faults or repair requirements are reported to relevant persons in accordance with organisational procedures.

2.7 Safe workplace practices are applied throughout maintenance and repair procedures in accordance with OHS requirements.

3Complete maintenance activities.

3.1 Serviced and repaired security equipment and system is reinstated to operational condition in accordance with assignment instructions.

3.2 Work area is restored to original condition, waste disposed of and tools and equipment cleaned and stored in accordance with organisational requirements.

3.3 Malfunctions, faults, wear or damage to tools or equipment is documented and reported for repair or replacement in accordance with organisational procedures.

3.4 Notification of work completion is made to relevant persons in accordance with organisational procedures.

3.5 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

This section describes the skills and knowledge and their level required for this unit.

Required skills

apply safe and environmentally aware work practices

carry out routine maintenance and basic repairs on a range of security equipment and systems

communicate in a clear and concise manner

complete documentation

estimate and organise materials, tools and equipment requirements

identify and comply with applicable legislative requirements including licensing

identify and control workplace hazards

identify and follow routine workplace safety procedures

identify and report faulty equipment

maintain an inventory of equipment and consumables associated with maintenance activities

measure and calculate volumes, consumption and servicing requirements

organise and prioritise work tasks

read and interpret plans and specifications

recognise routine and complex faults and malfunctions of a range of security equipment and systems

restore work area to pre-maintenance condition

solve routine problems

test and confirm operational effectiveness of security equipment and system

use suitable tools and equipment, including hand and power tools

work in confined spaces.

Required knowledge

applicable legislative requirements including licensing and client confidentiality

cable termination and connection procedures

earthing systems arrangements and requirements

electrical concepts

emergency procedures

methods of fixing security equipment and systems

methods of sealing cable entries

procedures for accessing and storing tools, equipment and materials

procedures for reporting malfunctioning or faulty tools and equipment

reporting and documentation requirements

requirements for compliance with Australian building codes and regulations and Australian Communications Authority cabling standards

requirements for working in a confined space

risks and hazards associated with installation procedures

routine maintenance procedures relevant to security equipment and systems

safe workplace procedures

technical terminology

types of faults associated with security equipment and systems

types, functions and features of security equipment and systems

types, functions and purpose of end-of-line devices and resistors

waste disposal procedures.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

applying appropriate methods and using suitable tools and equipment to carry out routine maintenance and repairs on a range of security equipment and systems

interpreting and complying with applicable legislative and licensing requirements for maintenance work

organising own work tasks within specified maintenance timeframes and completing documentation related to maintenance services

cleaning and storing tools and equipment and reinstating work site to a clean and safe condition

inspecting and testing security equipment and system for correct operation and accurately identifying faults and malfunctions

safely following maintenance and repair procedures and carrying out checks to ensure integrity and security of security equipment and system.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirementsmay relate to:

applicable commonwealth, state and territory legislation which affects work such as:

workplace safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian building codes and regulations

Australian Communications Authority cabling standards

Australian standards and quality assurance requirements

award and enterprise agreements

evidence collection

freedom of information

licensing arrangements and certification requirements

privacy requirements

relevant industry codes of practice

telecommunications

trade practices.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Maintenance may include:

cleaning

minor modifications and adjustments

routine repairs

servicing.

Security equipment and systems may include:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electric and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

specialised access control systems eg biometrics.

Assignment instructionsmay include:

access to site and specific site requirements

equipment, tools and material requirements

personal protection clothing and equipment requirements

equipment and systems location information

reporting requirements

security equipment and system information

features, functions and capabilities

manufacturer's instructions

service and maintenance requirements

warranties and guarantees

specific client requirements

timeframes

work schedules

work tasks and procedures.

Relevant personsmay include:

clients

colleagues

engineers and technicians

equipment and systems manufacturers

security consultants

security personnel

site managers or project managers

supervisor.

Tools and equipmentmay include:

cable testing equipment

communications equipment

computer and software

fixing tools

hand tools

ladder

multimeter

personal protection equipment

power tools.

Risks and hazardsmay relate to:

chemical hazards eg battery corrosion

exposed electrical wiring

exposure to

asbestos

building debris

dust

glass fibre

live power

natural and other gas build-up

noise

vermin

water

manual handling

non-compliance with building codes and regulations.

Occupational Health and Safety (OHS) requirementsmay relate to:

emergency procedures

following confined spaces procedures

implementation of safety policies and procedures

chemicals, gas and vapour

isolation procedures

monitoring and testing procedures

use of personal protection equipment and clothing

work clearance procedures

risk and hazard recognition

safety training

working with electrical wiring and cables

working with tools and equipment.

Personal protection equipmentmay include:

breathing apparatus

fire extinguisher

first aid kit

gloves

head protection

hearing protection

knee pads

masks

safety boots

safety glasses.

warning signs and tapes

witches hats.

Accessmay relate to:

disablement of system

modem access

phone line access

removal of housing

use of access code

use of access token

use of keys.

Disruptionsmay affect:

access

business operations

noise

security

time

use of equipment.

Documentationmay include:

faulty or malfunctioning tools and equipment

materials used, parts and components replaced

operational checks conducted

recommended repairs or disposal of equipment

repairs or servicing undertaken

security equipment and system faults and diagnosis

testing and inspection results

written and electronic reports.

Unit sector

Security

Technical security

This unit contains employability skills.