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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Tender may be: | in-house negotiated open selective. |
Tender specificationsmay detail: | client requirements identification of deliverables insurance requirements legal requirements performance standards project management project scope proposed activities to be undertaken quality assurance resource requirements eg human and physical specific requirements stakeholder involvement time and cost parameters. |
Relevant informationmay include: | client details contract documentation details of security goods and services to be provided organisational cost schedules tender details. |
Tender requirementsmay include: | compliance with tender criteria and conditions format and layout legal compliance response to all tender clauses submission date. |
Tendercriteria and conditionsmay relate to: | eligibility for submission of tender which may include: interview, meeting or presentation of tender selection criteria and weightings special requirements submission date tender document format. |
Viability may include consideration of: | available resources, equipment and supplies client requirements competition compliance with regulations cost of tender preparation and processing financial considerations geographic constraints likely profit other projects prospect of winning the tender skills required for the provision of services time constraints. |
Security requirements may relate to the provision of: | security equipment and systems access control systems audible and visual warning devices cameras and monitors commercial and residential alarm systems detection devices electric and mechanical fire safety and fire locking systems electronic locks and locking systems electronic readers electronic screen equipment intercoms and control panels security doors and door controls specialised access control systems eg biometrics security services close personal protection crowd control escorting guarding patrolling screening. |
Evaluationmay relate to: | capability capacity previous projects risk security service verification of quality accreditation. |
Riskrelates to: | the chance of something happening that will have an impact on objectives. |
Risk assessmentmay include: | identifying risks in isolation or as part of a broader risk management strategy and addressing risks such as damage to property or equipment environmental landscape equipment or system failures financial or economic loss or failure inability to deliver or meet the timelines if selected OHS professional incompetency. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities insurance cover OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures risk management roles, functions and responsibilities of security personnel storage and disposal of information. |
Legislative requirements may relate to: | Australian standards and quality assurance requirements general 'duty of care' responsibilities licensing or certification requirements privacy and confidentiality professional indemnity relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Relevant personsmay include: | clients colleagues manager security goods and services suppliers security personnel tenderer. |
Resources may include: | equipment financial human physical time. |
Capacity may relate to: | facilities other priorities personnel expertise resource availability time. |
Organisationalrate schedulesmay relate to: | award and enterprise agreements equipment costs installation costs labour rates materials costs monitoring costs service costs unit costs. |
Factorsmay relate to: | access to assistance and resources budget constraints competing work demands compliance contractual requirements disputes insurance technology and equipment breakdowns time penalties. |
Business technologymay include: | computers: database software applications email, Internet, intranet graphical presentation software printers project management software word processing software. |
Tender submissionmay detail: | client brief company information costs evaluation criteria implementation plan recommended security goods or services security and risk assessment service and maintenance information statutory declaration terms of trade timelines warranty and liability terms and conditions. |
Feedbackmay be gained through: | participation in meetings and briefings recorded observations on progress of activities regular communication with relevant persons. |
Relevant documentationmay include: | client details and records contract documentation cost schedules details of security goods and services tender documentation. |