Application
This unit of competency has application in those roles involving the provision of advice on the application of biometric technology to maintain security. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines. |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1Develop and maintain knowledge of biometrics. | 1.1 Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to biometrics in the workplace are identified and complied with. 1.2 Relevant privacy legislation and codes of ethics relevant to the workplace application of biometric technology are accessed and interpreted. 1.3 Reliable and valid sources of current information about developments in the types and applications of biometric technology are accessed. 1.4 Research is conducted appropriate to the work task and in accordance with legislative and organisational requirements. 1.5 Research findings are documented and maintained for future use in accordance with workplace procedures. 1.6 Strategies are implemented to ensure knowledge about developments in biometrics is regularly updated. |
2Assess client requirements. | 2.1 Client security requirements are identified and verified through consultation with relevant persons. 2.2 Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences. 2.3 Security and risk assessments are undertaken as required and existing or potential security issues are identified and anticipated. 2.4 Purpose and parameters of biometric systems, devices and applications are discussed and confirmed with the client. 2.5 Additional information is sought from specialists as required to assist assessment of client requirements. |
3Provide advice. | 3.1 Client is provided with comprehensive advice about the types and applications of biometrics to meet identified requirements. 3.2 Requests for clarification or expansion are responded to promptly and accurately in accordance with organisational policies and procedures. 3.3 Recommendations and alternative options are supported by verifiable information and satisfy legal and organisational requirements. 3.4 Information is sourced, organised and presented using business equipment in accordance with manufacturer's specifications. 3.5 Presented information uses clear and concise language, is free of inconsistencies and is developed in an appropriate format. 3.6 All information is handled securely in accordance with client confidentiality, legislative and organisational requirements. |
4Evaluate effectiveness of advice. | 4.1 Feedback is sought from relevant persons on service delivery and effectiveness of advice. 4.2 A process of continual assessment is applied to review and evaluate client services to ensure a high standard of service is maintained. 4.3 Client requirements are monitored, assessed and recommendations to modify advice are discussed with relevant persons. 4.4 Client satisfaction with service delivery is reviewed using verifiable data in accordance with organisational requirements. 4.5 Reports and records are completed and processed in accordance with organisational requirements. |
Required Skills
This section describes the skills and knowledge and their level required for this unit. |
Required skills |
accurately and securely maintain records, reports and other workplace information coaching and mentoring to provide support to colleagues comply with applicable confidentiality and privacy requirements comply with legislation, regulations, standards, codes of practice relevant to the application of biometric technology in the workplace conduct security and risk assessments and identify potential security threats efficiently research, source and access a range of information, including legal and technical, relevant to biometric technology issues and applications make effective decisions organise work priorities and arrangements and complete work tasks within designated timeframes present information in required style and format read and interpret technical information including plans, designs and specifications recommend biometric systems and devices to meet identified and assessed requirements relate effectively to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities resolve problems seek, receive and evaluate feedback on work performance and delivery of client service select and use equipment and technology appropriate to the work task use appropriate communication and interpersonal skills including negotiation written communication skills sufficient to document research findings, present information to clients, and complete relevant records and reports. |
Required knowledge |
applicable commonwealth, state or territory legislation, regulations, standards and codes of practice relevant to the full range of processes relating to the application of biometric technology in the workplace including privacy and client confidentiality appropriate mathematical procedures for estimating, measuring and calculating ergonomic and safe working practices and procedures established threshold levels and their impact on security general principles of biometric systems and their components initial enrolment procedures methods to elicit, analyse and interpret feedback operational principles of information technology organisational procedures for recording, reporting and maintaining workplace information organisational standards, requirements, policies and procedures for providing advice on the application of biometrics principles of cultural diversity and access and equity problem identification and resolution procedures processes for the management of enrolment data range of applications for biometrics and their associated disadvantages reliable, valid and current information sources for biometric technology security and risk assessment methods types, functions, purposes and parameters of biometric systems and devices workplace communication channels, protocols and procedures. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | ||
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person who demonstrates competency in this unit must be able to provide evidence of: actively seeking feedback to review and evaluate effectiveness of advice and client service delivery assessing security requirements and providing advice on types and applications of biometrics to accurately meet identified requirements complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality complying with organisational policies and procedures, including OHS, relevant to biometric work tasks maintaining a current knowledge and understanding of biometric technology and workplace applications through the sourcing of reliable and valid information maintaining client confidentiality and secure storage of all information presenting advice and recommendations in a suitable format using appropriate communication modes and interpersonal techniques. | |
Context of and specific resources for assessment | Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to a registered provider of assessment services access to a suitable venue and equipment including biometric and business equipment access to plain English version of relevant statutes and procedures assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. | |
Method of assessment | This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills. | |
Guidance information for assessment | Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
OHS requirements may relate to: | controlling and minimising risks correct manual handling including shifting, lifting and carrying elimination of hazardous materials and substances identifying hazards safe use and operation of equipment including: business technology first aid equipment fire safety equipment personal protective clothing and equipment safety equipment safety procedures for the protection of self and others. |
Legislative requirements may relate to: | Australian standards and quality assurance requirements award and enterprise agreements Compliance Policy Guidelines (CPGs) counter-terrorism general 'duty of care' responsibilities licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice telecommunications. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities environmental management including waste disposal, recycling and re-use guidelines OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel standard operating procedures storage and disposal of information use and maintenance of equipment and systems. |
Biometric refers to: | a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual. |
Types of biometrics may include: | DNA matching eyes: iris recognition retina recognition face recognition finger geometry recognition fingerprint recognition gait hand geometry recognition odour signature recognition typing recognition and keystroke dynamics vein recognition voice: speaker recognition speaker verification. |
Privacy legislation may include: | Commonwealth, State and Territory Privacy Acts national information privacy principles national privacy principles. |
Sources may include: | Internet literature professional associations and networks workshops. |
Biometric applications may be: | commercial: access control banking and finance (ATM and credit card access, e-commerce) cybersecurity (computer network login and electronic data security, internet access) encryption and watermarking travel and transportation forensic: corpse identification criminal investigation parenthood determination terrorist identification government: airport security border control correctional facility healthcare homeland security identity management law enforcement national ID card, driver's licence passport control physical access control social security. |
Relevant personsmay include: | biometric technology specialists clients colleagues external consultants information technology specialists manager. |
Communication may be: | face-to-face group interaction in Indigenous languages in languages other than English oral reporting participation in routine meetings reading independently recording of discussions speaking clearly and directly through the use of assistive technology via an interpreter visual or written writing to audience needs. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Riskrelates to: | the chance of something happening that will have an impact on objectives. |
Security risks may relate to: | biological hazards chemical spills client contact electrical faults explosives financial viability injury to personnel noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations property or people security systems suspicious packages or substances systems or process failures terrorism violence or physical threats. |
Biometric systems are: | automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved. |
Biometric equipment and systems may include: | acquisition devices: cameras (video, infrared-enabled video, single-image) chip or reader embedded in peripheral device microphones optical scanners biometric servers hardware interconnecting infrastructure software: server-based authentication software for biometric authentication and logging software associated with acquisition devices. |
Business equipment may include: | computers and computer applications data management applications and servers facsimile machines internet, extranet, and intranet modems personal schedulers photocopiers printers. |
Appropriate format may include: | formats that cater for those with special needs for example, producing documents in large print. |
Feedbackmay include: | comments from managers, supervisors, colleagues or clients formal or informal performance appraisals personal reflective behaviour strategies workplace assessment. |
Records and reports: | may be: computer-based manual other appropriate organisational communication system may detail: activity reports client meetings client requirements oral briefings security and risk assessments technical data and specifications telephone conversations. |
Sectors
Unit sector | Security |
Competency Field
Biometrics |
Employability Skills
This unit contains employability skills. |
Licensing Information
Refer to Unit Descriptor