Application
This unit of competency specifies the outcomes required to select, use and maintain a range of business technologies to support swimming pool and spa servicing. This includes the effective use of business technologies to organise information and data, handle client payments, and monitor swimming pool and spa conditions.
The unit supports the work of those engaged in servicing domestic, commercial and public swimming pools and spas. It applies to entry-level swimming pool and spa technicians.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Prepare to use business technology. | 1.1. | Tasks requiring business technology are identified. |
1.2. | Business technology is selected to achieve task requirements. | ||
1.3. | Manuals, training booklets and/or online help or help-desks are identified to support use of technology. | ||
2. | Operate business technology. | 2.1. | Business technology is safely operated in line with manufacturer instructions. |
2.2. | Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed. | ||
2.3. | Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with use of business technology. | ||
2.4. | Results of business technology use are interpreted correctly in line with manufacturer instructions. | ||
3. | Maintain business technology. | 3.1. | Business technology is checked for serviceability. |
3.2. | Business technology is serviced and repaired in line with enterprise procedures. | ||
3.3. | Business technology is safely and securely stored. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also select three different business technologies and demonstrate their use in completing work tasks associated with swimming pool and spa servicing.
One technology must be selected from each of the following three groups:
general business technology:
digital camera
electronic diary or scheduler
electronic tablet
global positioning system (GPS)
laptop or personal computer
modem
printer
smart phone
mobile device
point-of-sale equipment:
cash register
EFTPOS equipment
scanner
swimming pool and spa-specific equipment:
chlorometer
digital water testing device
electronic stopwatch
electronic thermometer
photometer
pool management software package.
In doing the above, the person must:
demonstrate safe use of business technology used in swimming pool and spa servicing
perform routine maintenance of business technology used in swimming pool and spa servicing within scope of own role.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
enterprise policies, protocols and procedures relating to:
information technology
use of business technology
use and maintenance procedures for:
general business technology
point-of-sale equipment
swimming pool and spa-specific equipment
work health and safety (WHS) implications of using business technology, including:
ergonomic requirements
environmental requirements.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
business technologies used in swimming pool and spa servicing
materials:
manuals, training booklets and/or online help or help-desks on the use of business technology.
Assessment activities are performed on an individual basis under general supervision.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain up-to-date knowledge of business technologies relating to swimming pool and spa servicing. |
Numeracy skills to: | interpret routine numerical and graphical information relating to business technologies involved in swimming pool and spa servicing. |
Oral communication skills to: | ask questions to clarify applications of business technologies relating to swimming pool and spa servicing. |
Reading skills to: | access and interpret product information on business technologies relating to swimming pool and spa servicing. |
Technology skills to: | use business technologies to access and present information. |
Writing skills to: | complete documentation relating to swimming pool and spa servicing using business technologies. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Business technology must include at least one from each of the following three groups: | general business technology: digital camera electronic diary or scheduler electronic tablet global positioning system (GPS) laptop or personal computer modem printer smart phone mobile device point-of-sale equipment: cash register EFTPOS equipment scanner swimming pool and spa-specific equipment: chlorometer digital water testing device electronic stopwatch electronic thermometer photometer pool management software package. |
Sectors
Swimming pools and spas