1

Select equipment.

1.1

Equipment is selected to achieve task requirements.

1.2

Equipment is handled, transported and stored in line with manufacturer recommendations and enterprise procedures.

2

Operate equipment.

2.1

Equipment is operated in line with manufacturer instructions and enterprise policy and procedures.

2.2

Workplace health and safety (WHS) issues relating to equipment operation are identified and addressed in a timely manner in line with enterprise procedures.

2.3

Manuals, training booklets and/or online help or help-desks are accessed to overcome basic difficulties with applications in line with enterprise procedures.

2.4

Results of equipment use are interpreted correctly in line with manufacturer instructions and enterprise requirements.

3

Maintain equipment.

3.1

Equipment is maintained to manufacturer specifications and enterprise policy and procedures.

3.2

Routine maintenance of equipment is conducted or organised according to schedule and within area of work responsibility.

3.3

Repairs to equipment are organised with the appropriate person as soon as practicable in line with enterprise procedures.

3.4

Equipment failure is reported to the appropriate person as soon as practicable in line with enterprise procedures.

3.5

Equipment is stored in line with manufacturer recommendations and enterprise procedures.

Required skills

communication skills to interact in an ethical manner with clients from diverse social, economic and cultural backgrounds

decision-making and problem-solving skills to select appropriate business technology to perform work tasks related to swimming pool and spa servicing

literacy skills to interpret and follow instructions provided in manuals, training booklets and online help facilities dealing with swimming pool and spa servicing business technology

numeracy skills to interpret numerical information obtained from using the business technology used in swimming pool and spa servicing

research skills to identify and access sources of information on business technology related to swimming pool and spa servicing

technology skills to use business technology related to swimming pool and spa servicing

Required knowledge

enterprise policies, protocols and procedures relating to:

information technology

use of business technology

equipment use and maintenance procedures:

general business technology:

computer technology, i.e. laptops and personal computers

digital cameras

digital tablets

electronic diary or scheduler

global positioning system (GPS)

modems

printers

scanners

smart phones

tablets and other mobile devices

point-of-sale equipment:

cash register

EFTPOS

scanners

swimming pool and spa-specific equipment:

digital water testing devices

photometers

pool management software packages

WHS implications of using business technology

swimming pool and spa product and service knowledge

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by demonstration of the use and maintenance of business technology related to swimming pool and spa servicing.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

select appropriate business technology for use in completion of work tasks associated with swimming pool and spa servicing

demonstrate safe use of business technology used in swimming pool and spa servicing

perform routine maintenance of business technology used in swimming pool and spa servicing.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards’ requirements.

Resource implications for assessment include:

relevant codes, standards and government regulations

a technical reference library with current publications on business technology used in swimming pool and spa servicing.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment may include:

general business technology:

computer technology:

digital cameras

electronic tablets

laptops and personal computers

electronic diary or scheduler

GPS

modems

printers

scanners

smart phones

tablets and other mobile devices

point-of-sale equipment:

cash registers

EFTPOS equipment

scanners

swimming pool and spa-specific equipment:

chlorometers

digital water testing devices

electronic stopwatches

electronic thermometers

photometers

pool management software packages.

Routine maintenance may include:

in-house cleaning and servicing of equipment according to manufacturer guidelines

periodic servicing by qualified or manufacturer-approved technicians

regular checking of equipment

replacing consumables.

Appropriate person may include

business owner

contractor

manufacturer

other staff

supervisor.

Unit sector

Swimming pools and spas