Application
This unit of competency specifies the outcomes required to estimate the cost of swimming pool and spa products and services. It includes confirming customer requirements, sourcing and analysing information on swimming pool and spa products and services to determine cost, and presenting the cost to clients.
The unit supports the work of those engaged in estimating the cost of swimming pool and spa products and services. It applies to swimming pool and spa technicians and those involved in selling swimming pool and spa products and services.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Confirm client requirements. | 1.1. | Client requirements are identified. |
1.2. | Specifications for product and/or service are confirmed with client. | ||
2. | Research cost of swimming pool and spa products and services. | 2.1. | Information on products and/or services required by client is researched. |
2.2. | Potential suppliers of products and services, where applicable, are identified. | ||
2.3. | Information on availability and likely supply time of products and services, where applicable, is obtained. | ||
2.4. | Factors that may influence estimated cost of products and services are identified and documented. | ||
2.5. | Estimated cost of measures is determined and documented. | ||
2.6. | Ethical practices are followed when identifying suppliers and gathering product and service information that will be supplied to clients. | ||
2.7. | Details of information obtained on suppliers, products and service are maintained for easy retrieval. | ||
3. | Present cost to client. | 3.1. | Statement of estimated cost of products and/or services is prepared for client. |
3.2. | Estimated cost of products and/or services and limitations of cost estimates are explained to client. | ||
3.3. | Information is provided to client on compliance of swimming pool or spa products and services with safety legislation. | ||
3.4. | Effective communication strategies are employed in establishing rapport with client and in responding to client questions and concerns. |
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also estimate the cost of swimming pool and spa products and services requested by two different customers.
In doing the above, the person must:
confirm customer requirements and identify specifications for required product or service
research information on the cost of swimming pool and spa products and services
prepare an estimate of the cost of swimming pool and spa products and services
present and explain the estimated cost to clients.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
Australian Competition and Consumer Commission product safety guidelines
commonwealth, state or territory legislation, and local government regulations, and Australian standards relating to:
consumer protection and trade practices
product safety
privacy
work health and safety (WHS)
factors involved in estimating costs of swimming pool and spa products and services:
inclusions, exclusions and limitations
product and service specifications
quality
suppliers
sources of information on products and services relevant to swimming pools and spas
swimming pool and spa products and services:
accessories
chemicals
components
repairs
servicing
technical information and advice
water testing.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer system with internet access and printer to access swimming pool and spa product and service information
materials:
supplier catalogues
workplace procedures for costing swimming pool and spa products and services.
Assessment activities are performed on an individual basis under general supervision.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Learning skills to: | maintain up-to-date knowledge of swimming pool and spa products and services. |
Numeracy skills to: | interpret routine graphical information relating to swimming pool and spa products and services. |
Oral communication skills to: | ask questions to clarify client requirements. |
Technology skills to: | use online directories to research information on swimming pool and spa products and services. |
Self-management skills to: | interact in an ethical manner with clients from diverse social, economic and cultural backgrounds. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Client requirements must relate to swimming pool and spa products and services and include at least four of the following: | accessories chemicals equipment installation maintenance repair servicing technical information and advice. |
Sectors
Swimming pools and spas