Application
This unit of competency specifies the outcomes required to educate clients on waste management. The unit covers conducting research to identify current waste management issues, trends and client information needs, and selecting target groups requiring education. The unit also covers planning, documenting and delivering waste management information sessions to clients including providing clients with assistance to source and access additional industry information as required. It requires the ability to present relevant information which engages the target audience, and use communication skills which facilitate understanding.
The unit supports those who work in lead roles in a waste management team.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Plan waste management information provision. | 1.1. | Research is conducted to identify waste management information requirements in consultation with relevant personnel. |
1.2. | Waste management information and education target groups are identified according to organisational requirements. | ||
1.3. | Waste management information session is planned and documented according to organisational requirements. | ||
2. | Provide waste management information to clients. | 2.1. | Waste management information is checked to ensure it provides client with practical options for managing and minimising waste. |
2.2. | Waste management information is delivered in a clear and concise manner, and opportunities are provided for client to confirm and clarify understanding. | ||
2.3. | Client is provided with suitable documentation and reference materials to meet information requirements. | ||
3. | Assist clients to access additional information. | 3.1. | Client is provided with sources of additional information to meet ongoing waste management information requirements. |
3.2. | Information on organisations and waste management services are provided to meet client information requirements. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must plan, document and present waste management information to clients on two separate occasions.
While educating clients on waste management, the person must:
conduct research to identify current waste management information and issues, and plan waste management information provision to selected target client groups
match waste management information provision to identified client education needs
present waste management information clearly and concisely using active listening and questioning strategies
use presentation techniques which summarise key points and focus on key messages
use a computer to document waste management information
collate and disseminate appropriate industry information to assist clients to source required waste management information
follow organisational procedures and comply with regulatory and legal requirements.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
classifications of waste
environmental issues relating to life cycle of products and renewable energy
hazards and risks associated with waste management including hazardous substances and dangerous goods
licensing issues in waste management
organisational policies and procedures and regulatory and legal requirements relating to educating clients on waste management
range of services provided by waste management organisations
waste assessment processes
waste containment methods
waste disposal and recovery methods
waste types, streams, characteristics and non-conformances.
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
computer and appropriate software, as specified by organisational requirements
relationships with team members and supervisor:
working in a team.
Timeframe:
as specified by organisational requirements.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Oral communication skills to: | ask questions to check understanding of client needs listen to understand client requests for information. |
Reading skills to: | interpret graphical and statistical information contained in brochures and publications. |
Writing skills to: | prepare information in a format suitable for presentation to clients. |
Technology skills to: | use a computer to prepare educational information for clients. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Research must include: | identifying changes in waste management services identifying new waste management trends and issues reviewing records of client compliance levels reviewing records of common client enquiries. |
Relevant personnel must include at least two of the following: | clients managers or supervisors other stakeholders staff. |
Compliance requirements must include: | commonwealth, state and territory legislation relating to educating clients on waste management, including: environmental protection hazardous substances and dangerous goods industry codes work health and safety licensing requirements. |
Sectors
Waste management