Application
This unit describes the skills required to encourage in others:
awareness of behaviour
personal responsibility
self-management
management of conflict and negative responses
This unit applies to those working in roles where they provide guidance and counsel to offenders as part of offender case management. It may also apply to those who have responsibility for the supervision and performance management of other staff or others.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to contact with offenders.
Those undertaking this unit normally work autonomously using support from a range of established resources. This role involves complex task organisation and analysis.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Encourage awareness of behaviour | 1.1 Provide relevant information designed to develop awareness and understanding. 1.2 Encourage the individual to identify the consequences to self and others 1.3 Constructively address unacceptable attitudes and behaviour and negotiate changes. |
2. Encourage personal responsibility | 2.1 Encourage the individual to determine realistic and achievable individual goals. 2.2 Identify barriers to behaviour and attitude change and support positive approach. 2.3 Assess levels of motivation and commitment and encourage positive elements. 2.4 Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual. 2.5 Monitor progress against agreed objectives, timetable and achievements and give positive encouragement. 2.6 Assist individual to monitor own progress and response to setbacks and relapses. |
3. Promote self | 3.1 Support individual in identifying the sources and effects of personal difficulties. 3.2 Help individual to identify patterns of behaviour that may be contributing to identified problems. 3.3 Provide the individual with support in identifying and implementing positive alternative behaviours. 3.4 Provide feedback to enable further awareness of the effects of behaviour. 3.5 Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated. 3.6 Identify and assess resources required to provide support, for their effectiveness and suitability. 3.7 Identify personal development and training opportunities designed to promote behaviour change and encourage participation. |
4. Manage conflict and negative responses | 4.1 Give clear and accurate feedback regarding behaviour and its effects and implications. 4.2 Set clear and reasonable boundaries for behaviour and seek agreement on them. 4.3 Develop and use a range of strategies to manage effective interactions. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
applying knowledge and understanding of the impact of personal and organisational values
using a range of effective communication strategies for counselling, mediation, negotiation, advocacy and conflict management
applying principles of individual responsibility, autonomy and accountability
using strategies for behaviour management and change
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
cultural, gender, religious and social issues relevant to the individual, relationships and offending circumstances
service policies and procedures related to case management and professional role
behavioural and social theory relevant to offender profiles and criminogenic behaviour
role and function of the criminal justice system
relevant ethical and professional standards
service code of conduct and principles of duty of care
organisation’s and department’s record keeping and reporting systems with an awareness of environmental and/or sustainability practices
research and analysis methodology
welfare system, and community and professional support services
effects of values and beliefs on own behaviour
obvious and subtle forms of discrimination
relevant conditions of orders
workplace assessment
industrial relations principles relevant to own and team members’ responsibilities
Assessment Conditions
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual involved in providing guidance and counsel to offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Offender management