Application
This unit describes the skills required to gather and analyse information and report on inquiries.
This unit applies to those involved in an inquiry that is part of a formal and statutory process, an internal inquiry that is part of a supervision responsibility or an inquiry that is part of routine information collection and analysis for the purpose of offender management.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to formal inquiries.
Those undertaking this unit usually work autonomously, drawing upon support from a range of familiar and new resources.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Gather information | 1.1 Consult and validate information and documentation with key people and information systems. 1.2 Use effective interpersonal and communication strategies to establish relationship of trust with key people. 1.3 Identify negative responses and adopt strategies to respond constructively to them. 1.4 Determine the purpose, process and expectations of inquiries and confirm agreement with key people. 1.5 Research information with a focus on factual data, contributing behaviour, attitudes and principal issues. 1.6 Use effective questioning strategies to enable a comprehensive and relevant exchange of information. 1.7 Encourage key people to identify and acknowledge problems and issues relevant to the inquiry. |
2. Analyse information | 2.1 Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity. 2.2 Sort, collate and prioritise information according to the purpose and issues of the inquiry. 2.3 Formulate conclusions, recommendations and outcomes consistent with the information available. 2.4 Justify conclusions and recommendations with the available evidence and present them in the required style and format. |
3. Report on inquiries | 3.1 Gather information on inquiries from a range of relevant and valid source material. 3.2 Validate and authorise the information in the report, using a range of sources and methods. 3.3 Use information from other source material ethically, accurately and in context. 3.4 Use expression and language that is clear, concise and appropriate to the occasion and requirements 3.5 Prepare and distribute reports within agreed timeframes. 3.6 Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
reading and summarising complex documents
submitting reports according to procedures related to urgency and risk
handling and storing information securely and safely
using the organisation’s information management system
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisation’s policies and procedures related to interviewing, documenting and reporting
security of information, confidentiality and right to information
discriminative language
technical and professional language used in the work environment
Assessment Conditions
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when gathering and reporting complex information, including coping with difficulties, irregularities and breakdowns in routine.
This unit has been identified by industry as suitable for holistic assessment with:
CSCSAS014 Monitor and review security systems
CHCCM401D Undertake case management
Refer to advice in the
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Organisational administration and management