Application
This unit describes the skills required to plan for, implement and evaluate change in the workplace.
This unit applies to those working in general and specialist areas in a range of occupational areas.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to use of resources and process for effecting change.
Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires planning, organisation and high level communication skills.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Plan for change | 1.1 Create opportunities to develop and communicate solutions to problems and issues in the workplace. 1.2 Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes. 1.3 Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures. 1.4 Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context. |
2. Implement change in the workplace | 2.1 Determine resources required to implement change and allocate as required and according to priorities. 2.2 Provide direction and support in the change process to team members to enable commitment and a collective focus. 2.3 Promote cooperation from key people to assist in and support the implementation of change. 2.4 Provide information on the operational aspects of change within the work unit routinely to colleagues. 2.5 Organise training to develop awareness and skills needed by staff to benefit from change where required. |
3. Evaluate change | 3.1 Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives. 3.2 Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms. 3.3 Provide feedback on the impact of change to key people as input to planning and policy development and reporting. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions
communicating with a diverse range of individuals at different levels in the organisation
responding to diversity, including gender and disability
problem solving in the context of managing change
coaching and mentoring others in the change process
managing the effects of change in the workplace, including occupational health and safety issues such as workplace stress
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisation’s policies and procedures relating to protocols and guidelines for implementing change in the workplace
a range of change management models and tools and the application of these in the workplace
organisation’s structure and culture and the impact and effects of changes on individuals and organisations
consultative mechanisms and protocols of the organisation
political and industrial relations context of the industry
group dynamics
equal employment opportunities, equity and diversity principles
Assessment Conditions
Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating the implementation of change, including coping with difficulties, irregularities and breakdowns in routine.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Organisational administration and management