Application
This unit describes the skills required to delegate responsibility and authority to others, negotiate targets for delegated work and provide advice and support.
This unit applies to those working in management roles within a range of generalist and specialist occupational areas.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to delegated authority.
Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical evaluation, analysis and high level communication skills.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Delegate responsibility and authority to others | 1.1 Delegate authority and responsibilities to people able to deliver the required outcomes. 1.2 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out. 1.3 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience. 1.4 Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified. 1.5 Review delegations at suitable intervals and revise arrangements where necessary. |
2. Negotiate targets for delegated work | 2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities. 2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved. 2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved. 2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed. 2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets. |
3. Provide advice and support | 3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance. 3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions. 3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work. 3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities. 3.5 Foster and promote the interests of delegated individuals and work teams in the organisation. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
accessing and using legislation and guidelines related to delegations
interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace
planning and developing work unit targets and effectiveness measures
using team-building strategies
responding to diversity in the workplace
using communication strategies involving exchanges of often complex oral information
undertaking grievance counselling and resolving conflict in work teams
undertaking effective liaison, negotiation and consultation
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisation's policies and procedures relating to delegations
range of delegations applicable in government services
instructions and standards relating to delegations
organisational structure and levels of authority or delegation
interviewing, counselling, negotiation and mediation techniques
cultural awareness related to promoting cultural diversity in the workplace
conflict resolution techniques
team-building strategies
strategic plans and work unit or business plans
justice system structures and political influences
equal employment opportunities, equity and diversity principles
Assessment Conditions
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations, including coping with difficulties, irregularities and breakdowns in routine.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Organisational administration and management