Application
This unit describes the skills required to supervise a project team, monitor the progress of a project, maintain project quality and maintain communication with key people during the project.
This unit applies to those working in a role supervising substantial complex projects.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to project management.
Those undertaking this unit work autonomously, frequently accessing and evaluating support from a broad range of sources. The role requires organisation, critical reflection and high level communication skills.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Supervise project team | 1.1 Develop project plan. 1.2 Select project management tools and allocate tasks to project team in ways that make best use of team resources. 1.3 Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm. 1.4 Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities. 1.5 Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project. 1.6 Identify strategies for dealing with problems experienced by team members. 1.7 Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project. |
2. Monitor progress of the project | 2.1 Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan. 2.2 Identify emerging risks and obstacles and their causes and take appropriate action. 2.3 Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans. 2.4 Control project activities and resources in line with project plan and consistent with the project’s scope and definition. 2.5 Record changes to activities, resources and plans and provide them to the necessary people. 2.6 Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan. |
3. Maintain project quality | 3.1 Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems. 3.2 Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony. 3.3 Identify problems promptly and analyse issues for potential causes and solutions. 3.4 Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people. |
4. Maintain communication with key people | 4.1 Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals. 4.2 Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality. 4.3 Present information in styles and formats most appropriate to the needs and interests of key people. 4.4 Seek information from key people and from sources with an interest in the project and assess it for its implications. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
accessing and using legislation and guidelines that may impact on the project and management of the project
using project planning techniques related to projects that may be reasonably complex in terms of scope, degree of risk, and political, cultural and social factors
detailing requirements, writing recommendations and preparing plans requiring precision of expression
negotiating timelines, roles and responsibilities with stakeholders and project team members
scheduling project activities
communicating with key people using a range of communication styles to suit different audiences and purposes
using project management tools suited to reasonably complex projects
using communication strategies involving exchanges of often complex oral information
applying risk-management techniques in project management
maintaining the commitment, motivation and support of team members
using team-building strategies
responding to diversity in the workplace
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisation's policies and procedures that may impact the project
legal and statutory obligations associated with project management in the context of the organisation and its services
role and relationship of projects and their management within the strategic objectives and purposes of the organisation and the wider justice system
current project management and quality assurance methods
organisation’s recent experience with project management and constraints arising
methods of analysing and costing resource capacity and use
methods of control and accountability of processes and resources
principles of team leadership and team development
objectives and methods for effective negotiation
recording and reporting requirements
opportunities for training, professional skills development and learning activities
conflict resolution techniques
justice system structures and political influences
equal employment opportunities, equity and diversity principles
Assessment Conditions
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing projects in justice and offender services, including coping with difficulties, irregularities and breakdowns in routine.
Evidence must be gathered over time and drawn from the range of routines and required work activities relevant to the performance criteria, the range statement and the organisational environment.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Organisational administration and management