Application
This unit describes the skills required to update monitoring centre information, communicate with team members, screen information and respond to alarms.
This unit applies to those working in detention centres, correctional centres or prisons. The unit may also be demonstrated in a community-based alternative custodial environment, such as home detention. Variables will determine different applications of the standards depending on the nature and complexity of security requirements, security ratings and defined work role and responsibilities. The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to monitoring station operation.
Those undertaking this unit consistently work independently with occasional support required to perform routine tasks in a range of familiar contexts. The role requires communication and simple inferencing skills.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Update monitoring centre information | 1.1 Check security information for accuracy and currency. 1.2 Log incidents and their responses according to instructions and procedures. 1.3 Install changes to the database as required. |
2. Communicate with team members | 2.1 Give clear, accurate and up-to-date security information to team members. 2.2 Confirm authorised technical staff to use the security system according to procedures. 2.3 Verify changes to database for maintenance and response. 2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures. 2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources. |
3. Screen information | 3.1 Verify authenticity of incoming callers according to procedures and authorisations. 3.2 Request and verify passwords and codes according to procedures and authorisations. 3.3 Check and verify changes to information and/or requirements according to procedures and instructions. 3.4 Refer disputed verifications of callers and information to authorised personnel. |
4. Respond to alarms | 4.1 Identify alarm signal accurately and immediately. 4.2 Identify the priority of alarm signals and respond according to procedures and emergency response. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.
observing and interpreting information
communicating calmly and efficiently under pressure
using equipment for the purpose and in the manner intended and authorised
operating and checking routine activities and equipment for security factors
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisation’s policies and procedures related to the operation of a central monitoring system
organisation’s records and information system
location requirements, including procedures, protocols and chain of command
organisation’s policies and procedures related to the use of passwords and codes
alarm signals
Assessment Conditions
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when operating central monitoring or communication station, including coping with difficulties, irregularities and breakdowns in routine.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
ACSF levels indicative of performance:
Further information on ACSF and the foundation skills underpinning this unit can be found in the
Competency Field
Safety and security