Underpinning skills and knowledge
Assessment must include evidence of the following knowledge and skills:
formats and features of tickets as appropriate to the organisation or industry sector
typical procedures for ushering patrons
layout of the auditorium (all entrances, exits)
seating configuration of the auditorium and various pricing categories
performances/session/event times (start, conclusion, intermission)
special seating facilities and services available to people with special needs
procedures for assisting people with specials needs to and from their seats
procedures for late admissions
methods of crowd control
literacy skills sufficient to read and interpret tickets
numeracy skills sufficient to count tickets, seats
safety issues and regulations particularly in relation to the ushering of patrons.
Linkages to other units
This unit has strong linkages to the following units and combined training and/or assessment is recommended:
CUFSAF01B - Follow health and safety and security procedures
CUEFOH10A - Monitor entry to a venue
Critical aspects of evidence
The following evidence is critical to the judgement of competence in this unit:
ability to check and process tickets and seat patrons customers efficiently
ability to identify and resolve seating problems
provision of special assistance to those people who have special seating needs
knowledge of typical procedures used for ushering patrons.
Method and context of assessment
The assessment context must provide for:
the ushering of patrons within an operational venue environment, e.g. a cinema, live theatre, conference centre
interaction with and involvement of a customer group to be seated and to whom special assistance can be provided
provision of multiple types of assistance to ensure varying customer needs can be met.
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate ushering patrons within a venue
direct observation of the candidate providing special services to those people who have special needs
role plays to assess ability to resolve seating problems
written or oral questions and tests to assess knowledge of the auditorium, seating layout and procedures, e.g. safety and security, special needs procedures
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Resource requirements
Assessment of this unit requires access to:
a venue where performances/cinema sessions/events take place
tickets/passes.
Key competencies in this unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform
Level 2 = Administer and Manage
Level 3 = Design and Evaluate
Collecting, organising and analysing information (1)
Checking tickets for validity.
Communicating ideas and information (1)
Providing performance advice.
Planning and organising activities (1)
Ensuring patrons are seated in adequate time.
Working with others and in teams (1)
Agreeing split of ushering duties with colleagues.
Using mathematical ideas and techniques (1)
Checking times of performances.
Solving problems (1)
Seating late arrivals.
Using technology (-)
Not Applicable.
Underpinning skills and knowledge
Assessment must include evidence of the following knowledge and skills:
formats and features of tickets as appropriate to the organisation or industry sector
typical procedures for ushering patrons
layout of the auditorium (all entrances, exits)
seating configuration of the auditorium and various pricing categories
performances/session/event times (start, conclusion, intermission)
special seating facilities and services available to people with special needs
procedures for assisting people with specials needs to and from their seats
procedures for late admissions
methods of crowd control
literacy skills sufficient to read and interpret tickets
numeracy skills sufficient to count tickets, seats
safety issues and regulations particularly in relation to the ushering of patrons.
Linkages to other units
This unit has strong linkages to the following units and combined training and/or assessment is recommended:
CUFSAF01B - Follow health and safety and security procedures
CUEFOH10A - Monitor entry to a venue
Critical aspects of evidence
The following evidence is critical to the judgement of competence in this unit:
ability to check and process tickets and seat patrons customers efficiently
ability to identify and resolve seating problems
provision of special assistance to those people who have special seating needs
knowledge of typical procedures used for ushering patrons.
Method and context of assessment
The assessment context must provide for:
the ushering of patrons within an operational venue environment, e.g. a cinema, live theatre, conference centre
interaction with and involvement of a customer group to be seated and to whom special assistance can be provided
provision of multiple types of assistance to ensure varying customer needs can be met.
Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:
direct observation of the candidate ushering patrons within a venue
direct observation of the candidate providing special services to those people who have special needs
role plays to assess ability to resolve seating problems
written or oral questions and tests to assess knowledge of the auditorium, seating layout and procedures, e.g. safety and security, special needs procedures
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Resource requirements
Assessment of this unit requires access to:
a venue where performances/cinema sessions/events take place
tickets/passes.
Key competencies in this unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform
Level 2 = Administer and Manage
Level 3 = Design and Evaluate
Collecting, organising and analysing information (1)
Checking tickets for validity.
Communicating ideas and information (1)
Providing performance advice.
Planning and organising activities (1)
Ensuring patrons are seated in adequate time.
Working with others and in teams (1)
Agreeing split of ushering duties with colleagues.
Using mathematical ideas and techniques (1)
Checking times of performances.
Solving problems (1)
Seating late arrivals.
Using technology (-)
Not Applicable.