This unit applies to individuals who need to use effective interpretation and communication techniques to present information on activities, events and public programs to engage customers and provide enjoyment. It applies in a broad range of industry contexts.
Work is undertaken autonomously within a framework of established guidelines for activity operations.
Not applicable.
1. Plan delivery of information | 1.1 Confirm details of activity, event or public program with relevant personnel 1.2 Plan the sequence and method for delivery to achieve objectives 1.3 Prepare facilities, resources and support materials required for the delivery |
2. Prepare presentations | 2.1 Use interpretive and presentation techniques that combine entertainment and learning to enhance the experience 2.2 Tailor presentations to meet the specific needs of customers |
3. Deliver presentations | 3.1 Present accurate and relevant information in a manner consistent with cultural and social sensitivities and legislative requirements 3.2 Adjust presentations based on audience response, unexpected events or changes in circumstances 3.3 Provide opportunities for audience participation where appropriate 3.4 Identify and resolve problems promptly within scope of own role 3.5 Implement contingency plans or refer to appropriate personnel as required |
4. Evaluate feedback | 4.1 Seek formal or informal feedback from participants according to organisational procedures and evaluation methods 4.2 Monitor participation levels and provide attendance and participation information to relevant personnel 4.3 Revise supporting documentation incorporating feedback where appropriate |
Required skills
communication skills to:
address customers with different needs and expectations, including special needs
apply a range of group presentation techniques
engage with different audiences
observe verbal and non-verbal audience feedback
present information sensitively
initiative and enterprise skills to:
deal with unexpected situations
identify and respond promptly to operational problems
translate ideas and concepts into tangible, engaging activities
learning skills to improve presentation skills through evaluation of own performance
literacy skills to:
interpret, use and tailor a wide range of support materials
read and present information
read instructions
planning and organising skills to:
integrate sustainable work practices
organise and prepare facilities, equipment, resources and support materials
provide a safe place
self-management skills to:
meet deadlines
project a professional image during public presentations and activities
teamwork skills to:
seek feedback from colleagues
work collaboratively with others involved in activities, events and public programs
technology skills to use audiovisual equipment.
Required knowledge
available sources of expert advice on the relevant subject matter
cultural protocols to be observed in the delivery of activities
features of different learning styles and how to represent them in presentations to different customer groups
features of policies, procedures and practices relating to the provision of public activities, events and programs
key features of legislation that affects the delivery of activities, including child protection, copyright and trade practices
needs and expectations of different customer groups, including potential cross
work health and safety issues and regulations relevant to the workplace and activity context
presentation and interpretive techniques, including use of:
games and activities
humour
role play
sensory awareness exercises
storytelling
visual aids and props
voice techniques
subject matter relevant to specified activities, events or public programs
typical resources required for delivery of activities relevant to the workplace context.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: deliver information as part of an activity, event or public program use and adapt interpretation and presentation techniques to meet the needs of different customers obtain and respond to participant feedback. |
Context of and specific resources for assessment | Assessment must ensure: presentation to and interaction with a customer group of a size and nature that reflects a typical work environment access to a venue or site for the delivery of information for an activity, event or public program use of activity support materials. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third-party workplace reports of on direct observation of the candidate presenting information for an activity, event or public program evaluation of case studies to assess ability to tailor activities to different customer needs verbal or written questioning to assess knowledge of interpretive and presentation techniques. Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.). |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: CUECOR03B Provide quality service to customers. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details | dates duration location objectives resources target group. |
Activity, event or public program may include: | ceremony excursion exhibition festival field trip guided tour holiday or weekend activity open day orientation performance school program scientific experiment site visit, such as: craft demonstration dance film music theatre workshop special occasion. |
Facilities, resources and support materials | audiovisual equipment displays furniture literature notes notices refreshments venue. |
Tailoring presentations may relate to: | appropriate language cultural sensitivity depth and scope of information duration learning styles, including: auditory kinetic visual question handling timing use of pictures and drawings. |
Customers may include: | children elderly people families local community members people of particular ethnic or cultural backgrounds people with common professional backgrounds or special interests people with special needs school groups students tourists. |
Unexpected events or changes in circumstances may relate to: | changing weather conditions cultural considerations emergencies inappropriate audience behaviour re systems failure. |
Evaluation methods may include: | anecdotal evidence completion of audience response forms observation of audience reaction questioning of selected audience members. |
Cultural services - Exhibitions and visitor programs
This unit contains employability skills.
No licensing, legislative, regulatory or certificate requirements apply to this unit at the time of endorsement.