As information literacy skills are required by employees and members of the wider community, this unit has broad application in all industries, as well as to broad life skills contexts.
At this level, work is usually undertaken under supervision, though some autonomy and judgement can be expected within established parameters.
Elements and Performance Criteria
1. Source information to meet specific needs
1.1 Determine exact nature of information needs
1.2 Confirm purpose of outcomes required from information searches
1.3 Identify range of potentially appropriate sources of information
1.4 Use basic search strategies to locate relevant information
2. Evaluate information against needs
2.1 Assess search results and located information and adjust search strategies as necessary
2.2 Review search results and select relevant information to meet requirements
3. Prepare and present information to meet needs
3.1 Prepare results of information searches according to organisational procedures
3.2 Present information concisely and accurately in a context or format appropriate to the purpose
3.3 Meet agreed deadlines in relation to the presentation of information
4. Develop own information literacy skills
4.1 Evaluate own information literacy skills based on feedback from customers and colleagues
4.2 Seek opportunities to develop own information literacy skills based on evaluation
analytical skills to review and assess search results and revise search strategies
basic research skills to:
identify appropriate information sources
sort and process information
communication and teamwork skills to:
interact with customers
liaise with colleagues
present relevant information
learning skills to identify and participate in professional development activities related to information literacy
literacy skills to:
interpret and convey information clearly, concisely and coherently
questioning and active listening skills to elicit information
self-management skills to:
follow workplace procedures
technology skills to:
use business technology
use industry-current systems to source information.
types of information resources available on a range of topics relevant to the job role or required outcome
techniques and procedures for accessing different information sources, including the use of current technology
relevant protocols or organisational policies and procedures in relation to the presentation of different types of information.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
define, locate, select and evaluate relevant information in response to identified needs
present information in a logical, well
assess and develop strategies to improve own information literacy skills
complete tasks in industry realistic timelines and conditions.
Context of and specific resources for assessment
Assessment must ensure access to:
current industry technology and systems
a range of different print and electronic information resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of on
research project and brief presentation on specified topic
review of a simple report prepared by the candidate in response to a specified information need.
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBCUS201A Deliver a service to customers
CULINS201A Assist with circulation services.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
determining formats of information resources
determining the depth, level and complexity of information required.
Sources of information may include:
conferences or workshops
external organisations or topic experts
newspaper and journal articles
print and electronic information resources and formats
Basic search strategies may relate to:
brainstorming keywords and phrases
searching by identifiers, such as:
keyword or phrases
searching beyond own library catalogue
searching online catalogues, electronic databases and the internet
searching other library catalogues
techniques to refine searches
use of Boolean operators.
Context or format may relate to:
assistive technology devices
audiovisual and digital formats, such as:
hard copy or electronic formats, such as:
electronic copies of newspaper or journal articles presented as an email attachment
faxed or printed copy
level of formality
links to internet articles or readings
nature of audience
style of presentation
urgency of information need.
Information literacy skills may include:
assess and evaluate information in response to identified needs
define key terms and topics
present information in the appropriate context
select relevant information and resources
computer literacy skills
attending training sessions or workshops
enhancing knowledge of current technologies
participating actively in relevant industry associations
participating in face-to-face and electronic networks
participating in professional development and other learning opportunities
participating in, and contributing to, discussion through:
reading current literature, such as:
seeking feedback from colleagues
seeking opportunities for mentoring or coaching
visiting other libraries or their websites.
Knowledge management - Information literacy
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.