Develop and use information literacy skills

This unit describes the performance outcomes, skills and knowledge required to define, locate, select, evaluate and present information in response to identified needs.


As information literacy skills are required by employees and members of the wider community, this unit has broad application in all industries, as well as to broad life skills contexts.

At this level, work is usually undertaken under supervision, though some autonomy and judgement can be expected within established parameters.


Not applicable.

Elements and Performance Criteria

1. Source information to meet specific needs

1.1 Determine exact nature of information needs

1.2 Confirm purpose of outcomes required from information searches

1.3 Identify range of potentially appropriate sources of information

1.4 Use basic search strategies to locate relevant information

2. Evaluate information against needs

2.1 Assess search results and located information and adjust search strategies as necessary

2.2 Review search results and select relevant information to meet requirements

3. Prepare and present information to meet needs

3.1 Prepare results of information searches according to organisational procedures

3.2 Present information concisely and accurately in a context or format appropriate to the purpose

3.3 Meet agreed deadlines in relation to the presentation of information

4. Develop own information literacy skills

4.1 Evaluate own information literacy skills based on feedback from customers and colleagues

4.2 Seek opportunities to develop own information literacy skills based on evaluation

Required Skills

Required skills

analytical skills to review and assess search results and revise search strategies

basic research skills to:

identify appropriate information sources

sort and process information

communication and teamwork skills to:

interact with customers

liaise with colleagues

present relevant information

learning skills to identify and participate in professional development activities related to information literacy

literacy skills to:

interpret and convey information clearly, concisely and coherently

take notes

questioning and active listening skills to elicit information

self-management skills to:

follow workplace procedures

meet deadlines

technology skills to:

use business technology

use industry-current systems to source information.

Required knowledge

types of information resources available on a range of topics relevant to the job role or required outcome

techniques and procedures for accessing different information sources, including the use of current technology

relevant protocols or organisational policies and procedures in relation to the presentation of different types of information.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

define, locate, select and evaluate relevant information in response to identified needs

present information in a logical, wellorganised and appropriate manner

assess and develop strategies to improve own information literacy skills

complete tasks in industry realistic timelines and conditions.

Context of and specific resources for assessment

Assessment must ensure access to:

current industry technology and systems

a range of different print and electronic information resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

research project and brief presentation on specified topic

review of a simple report prepared by the candidate in response to a specified information need.

Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCUS201A Deliver a service to customers

CULINS201A Assist with circulation services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information needsshould relate to:

defining topics

determining formats of information resources

determining the depth, level and complexity of information required.

Sources of information may include:


conferences or workshops

electronic databases

external organisations or topic experts



newspaper and journal articles

online catalogues


print and electronic information resources and formats

product suppliers

training sessions


Basic search strategies may relate to:

brainstorming keywords and phrases

defining topics

searching by identifiers, such as:


keyword or phrases



searching beyond own library catalogue

searching online catalogues, electronic databases and the internet

searching other library catalogues

techniques to refine searches

use of Boolean operators.

Context or format may relate to:

assistive technology devices

audiovisual and digital formats, such as:


digital files




digital photographs

graphic images

hard copy or electronic formats, such as:


electronic copies of newspaper or journal articles presented as an email attachment

faxed or printed copy


level of formality

links to internet articles or readings

nature of audience




social media

style of presentation

urgency of information need.

Information literacy skills may include:

ability to:

assess and evaluate information in response to identified needs

define key terms and topics

locate information

present information in the appropriate context

select relevant information and resources

computer literacy skills

research skills

technology skills.

Opportunitiesmay include:

attending training sessions or workshops

enhancing knowledge of current technologies

participating actively in relevant industry associations

participating in face-to-face and electronic networks

participating in professional development and other learning opportunities

participating in, and contributing to, discussion through:





reading current literature, such as:

industry magazines

specialist journals

seeking feedback from colleagues

seeking opportunities for mentoring or coaching

visiting other libraries or their websites.


Knowledge management - Information literacy

Employability Skills

This unit contains employability skills.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.