This unit applies to individuals who provide very basic assistance at any type of event and who work under direct supervision. Events take place across the spectrum of business and community activity, but the unit has particular application in the cultural, hospitality, sporting and tourism sectors.

The skills required for more complex event support roles are covered in other Event Management units in the THT02 Tourism Training Package and THH02Hospitality Training Package.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Make preparations for activities or events

1.1

Clarify and confirm details of activities and events, including necessary resources, roles, responsibilities and timelines with supervisor

1.2

Extract key information from work plans or other documentation and confirm specific work requirements with supervisor

1.3

Obtain or organise resources and set up in accordance with work instructions, ensuring all safety requirements are met

2

Complete tasks for activity/event presentation

2.1

Follow agreed plans and procedures for the activity or event in consultation with supervisor and other work colleagues

2.2

Follow health, safety and security procedures during completion of all work tasks

2.3

Communicate appropriately with colleagues and customers during completion of work tasks

2.4

Identify problems promptly and resolve within scope of individual responsibility or refer to supervisor

2.5

Accurately complete required documentation and submit to relevant personnel

Required skills

communication skills to liaise with other team members and supervisors on routine work issues

problem solving skills to identify and resolve very simple problems

literacy skills to interpret work instructions.

Required knowledge

different types of activities/events and their components in the relevant work context

roles and responsibilities of different personnel in the set up and operation of an activity/event in the relevant work context

typical procedures and practices for the set up and operation of public activities and events in the relevant work context

safety and security requirements and legislation relevant to the work context

safe manual handling procedures relevant to the work context

emergency procedures relevant to the work context.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

general knowledge of activity/event components and different roles and responsibilities in the relevant work context

ability to complete tasks safely and follow work instructions

practical demonstration of skills through the provision of assistance with an activity or event.

Context of and specific resources for assessment

Assessment must ensure:

interaction with others to reflect the communication aspects of the unit

access to a location in which events or activities take place

access to an activity or event on which the candidate can work.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

direct observation of the candidate completing tasks during set up or operation of an activity/event

oral or written questioning to assess knowledge of event components, typical procedures, safety issues.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CUFSAF01B Follow health, safety and security procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Activities and events may include:

guided tours

exhibitions

special occasions and festivals

holiday or weekend activities

performances e.g. theatre, film, music, craft demonstrations, workshops

scientific experiments

excavations, field trips, site visits

open days

ceremonies

school programs

Resources may include:

lighting

audiovisual equipment and recordings

other equipment

handouts

props

transportation

furniture

space

catering

security

support materials

Specific work requirements within this unit would generally be quite simple in nature and may relate to:

assistance with set up of displays

assistance with bump-in/bump-out

assistance with equipment set up

venue preparation

customer service tasks

Other work colleagues may include:

supervisor

peers

technical specialists

guides

education officers

director/producer

talent

curator

collection management staff

marketing staff

security staff

Required documentation may include:

running sheets

equipment lists

attendance sheets

activity sheets

Public Programs

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.