Application
This unit of competency describes the skills and knowledge required to manage performance issues of people in the work area.
This unit applies to individuals with managerial responsibility for other people in a work area. It includes an understanding of different levels of response to performance issues, including formal procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Provide information on performance expectations | 1.1 Ensure workplace policies and procedures are current, accessible and in formats appropriate to the audience 1.2 Ensure performance-related information is current, accessible and in formats appropriate to the audience 1.3 Communicate work expectations, plans and objectives to team members |
2. Provide coaching and support | 2.1 Demonstrate appropriate work behaviours and procedures to individuals and groups 2.2 Identify skill development needs of individuals or groups according to workplace procedures according to workplace training need analysis practices 2.3 Provide targeted skill development support to improve individual or group performance 2.4 Encourage, value and reward positive performance according to workplace procedures |
3. Manage performance issues | 3.1 Identify signs of performance variation outside of that expected according to workplace objectives and targets 3.2 Investigate reasons for performance variance according to workplace procedures 3.3 Identify and implement appropriate responsive action to variances in performance 3.4 Establish process for monitoring performance improvement according to workplace procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Reading | Analyses complex documentation from a variety of sources and consolidates information relating to performance policies and measures to determine requirements |
Writing | Documents outcomes and discussions using industry relevant terminology Accurately records and completes performance-related organisational documents using clear language, correct spelling, grammar and terminology |
Numeracy | Performs mathematical calculations to analyse performance data to inform performance outcomes |
Oral communication | Effectively participates in verbal exchanges using collaborative and inclusive techniques, including active listening and questioning, and reading of verbal and non-verbal signals to convey and clarify information on performance |
Get the work done | Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Applies systematic and analytical decision-making processes for complex and non-routine situations Responds to problems requiring resolution, drawing on past experiences of performance measures |
Interact with others | Recognises when personal values and beliefs impact on work group activities and performance, and implements strategies to moderate the effect Collaborates with others sharing information to build strong work groups, and manages behaviours that are not conducive to a productive environment |
Sectors
People, Planning and Logistics (PPL)