This unit would typically apply to a team leader or person responsible for monitoring and reporting on performance of a work area or section.

ELEMENT

PERFORMANCE CRITERIA

1. Identify recording and reporting requirements

1.1. The purpose of recording performance-related information is identified

1.2. Recording and reporting responsibilities are identified

1.3. Recording and reporting systems and formats are identified

2. Maintain workplace information

2.1. Records are complete, timely and accurate

2.2. Performance information is recorded in required format to meet workplace reporting requirements

2.3. Errors or discrepancies in recording are identified and corrected or notified to appropriate personnel

2.4. Variances are identified, investigated and reported according to workplace procedure

2.5. Requests for information are assessed, prioritised and addressed to meet required timelines

3. Maintain security of workplace information

3.1. Access levels and authorities are identified

3.2. Security of workplace records and reports is maintained

3.3. Security breaches are identified and reported to appropriate personnel

Required skills

Ability to:

identify and use recording/reporting formats and systems

identify information security requirements and procedures for responding to/reporting a security breach

collect and collate information to be recorded as required

assess information to confirm that it is complete and accurate and follow up inaccurate recording with relevant personnel

identify significant performance variation, investigate and report cause/s

prepare reports in required format to meet reporting timelines

respond to information requests on a timely basis

use oral communication skills/language competence to fulfil the job role as specified by the organisation, including questioning, active listening, asking for clarification and seeking advice from supervisor

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of:

the purpose and responsibilities for the information records and reports to be maintained or produced, including accuracy levels and timeliness of recording and reporting

techniques used to collate and assess information, including typical recording outcomes to identify unusual or incorrectly recorded information

likely causes of variation and related reporting responsibilities

information system access levels and codes, such as levels within software

communication skills relevant to reporting role

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

describe the reporting and recording systems and procedures for work area

record information on work performance in accordance with reporting procedures

report variances and inconsistencies

maintain security of work documentation.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

advice on workplace policies, codes of practice and procedures

workplace information/records

recording/reporting formats and systems.

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and procedures

Work is carried out in accordance with company policies, procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements

Information recorded and reported

Information recorded and reported may include but is not limited to:

collation of information recorded by others, such as timesheets, log sheets, recipes/specifications, operating procedures, production statistics, downtime, labour and materials usage levels

Recording systems

Recording systems may:

be carried out manually or involve the use of use of planning and systems control software, such as SAP and MRPII

Unit sector

People management/planning/logistics

This unit contains employability skills.