ELEMENT

PERFORMANCE CRITERIA

1 Manage information

1.1 Information requirements are identified

1.2 Information systems are used to store, retrieve and update information

1.3 Consultative processes are used to collect and convey information

1.4 Methods used to collect, store, retrieve and convey information are reviewed and improved

2 Analyse information

2.1 Information is stored and collected in a format suitable for analysis and interpretation

2.2 Information collection is timely and relevant to the needs of individuals and teams

2.3 Information is collected, analysed and interpreted

3 Present information

3.1 Information is effectively communicated to individuals and groups

3.2 Communication takes into account social and cultural differences

Required skills include:

Ability to:

facilitate consultative processes

use information storage and retrieval systems to access store and update information

select appropriate methods to communicate with different audiences in the workplace

collect information in appropriate format

analyse and interpret information

select appropriate presentation methods to convey information for different purposes

structure information in a logical sequence

recommend improvements to information management practices

Required knowledge include:

Knowledge of:

information recording, storage and retrieval systems

consultative and group processes

data collection and analysis techniques as required

meeting procedures

presentation techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

exchange work-related information

ask questions to inform work practice

apply work information to work practice.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Opportunities to interact with others using typical workplace communication processes

Typical group forums which can include work groups and committees

Typical workplace information

Standard forms and equipment (as required) for recording workplace information

Information storage and retrieval systems

Method of assessment

Other units of competency relevant to the work role should be assessed in conjunction with this unit.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and procedures

Work is carried out in accordance with company policies and procedures, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements.

Codes of Practice

Codes of practice include the Sugar Milling Operations Industry Code of Practice.

Communication content

Subjects for communication may be of a general, procedural or technical nature. They can also include providing feedback to individuals on work performance and discussing issues which may be of a sensitive and/or confidential nature.

Communication language

Every day workplace language is used. This may include technical terms.

Communication systems

Communication systems reflect the culture of the workplace and the workforce

Communication processes

Interactive communication processes include active listening, constructive feedback, negotiation and conflict resolution.

Workplace information

Information may be presented verbally, in written and screen-based forms. It can also include technical drawings, diagrams and graphs.

Data analysis

Data analysis can include techniques appropriate to work responsibilities such as statistical analysis, troubleshooting and problem solving and planning

Teamwork

Work may require the ability to work within a team environment.

Group processes

Group processes may include formal meeting procedures and informal group processes.