FSKLRG02
Identify strategies to respond to basic workplace problems


Application

This unit describes the skills and knowledge required to identify basic workplace problems and strategies to respond to the problems.

The unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 1 to undertake a vocational training pathway or workplace tasks.

This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify problems affecting own work

1.1 Identify a range of basic workplace problems

1.2 Select a potential basic workplace problem

1.3 Identify possible factors contributing to the problem

2. Propose problem solving strategies

2.1 Identify strategies to respond to a selected workplace problem

2.1 Seek feedback from appropriate person

2.3 Respond to feedback as appropriate

Evidence of Performance

Evidence of the ability to:

identify basic workplace problems

propose strategies to respond to basic workplace problems.

Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.


Evidence of Knowledge

Evidence of the following knowledge must be demonstrated:

strategies to respond to basic workplace problems

factors contributing to basic workplace problems

sources of appropriate advice/feedback.


Assessment Conditions

Assessment texts and tasks reflect those typically found in the workplace.

Advice and support is available.

Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.

Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill - learning.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance
Criteria

Description

Oral Communication

Asks for assistance from trainer or supervisor

Follows short, explicit instructions or direction

Problem Solving

Proposes strategies to respond to basic problems


Sectors

Learning