Application
This unit describes the skills and knowledge required to participate in and contribute to workplace teams, such as providing services and information, communicating workplace instructions and messages, negotiating, or participating in team meetings.
This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.
This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to interact in workplace teams | 1.1 Identify purpose of interaction 1.2 Identify oral communication strategies to communicate effectively in a team |
2. Interact effectively in workplace teams | 2.1 Use oral communication strategies 2.2 Use appropriate grammar, vocabulary and pronunciation 2.3 Use appropriate non-verbal communication |
3. Review own performance | 3.1 Seek feedback on effectiveness of communication for team participation 3.2 Evaluate own performance to identify areas for improvement |
Evidence of Performance
Evidence of the ability to:
participate in spoken exchanges to contribute to a workplace team
review own performance to identify areas for improvement.
Evidence must be collected using spoken exchanges typically found in the workplace.
Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.
Evidence of Knowledge
Evidence of the following knowledge must be demonstrated:
oral communication strategies to participate in workplace teams
non-verbal communication to participate in workplace teams
grammar, vocabulary and pronunciation to participate in workplace teams.
Assessment Conditions
Assessment texts and tasks reflect those typically found in the workplace.
Individuals can access own familiar support resources.
Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.
Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.
Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill – oral communication.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance | Description |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |
Sectors
Oral Communication