FSKOCM08
Use oral communication skills to facilitate workplace negotiations


Application

This unit describes the skills and knowledge required to use oral communication skills to facilitate complex workplace negotiations, such as negotiating changes to work practices including performance reviews, training plans and solutions to workplace problems.

This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.

This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to facilitate workplace negotiations

1.1 Define the purpose of the negotiation

1.2 Identify the scope of the negotiation

2. Facilitate workplace negotiations

2.1 Use appropriate oral communication strategies for workplace negotiation

2.2 Use appropriate grammar, vocabulary and pronunciation

2.3 Use appropriate non-verbal communication

3. Review own performance

3.1 Seek feedback on the effectiveness of communication for workplace negotiations

3.2 Critically evaluate own performance to identify areas for improvement

Evidence of Performance

Evidence of the ability to:

facilitate complex workplace negotiations appropriate to audience and purpose

review the effectiveness of own performance to identify areas for improvement.

Evidence must be collected using typical workplace negotiations.

Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.


Evidence of Knowledge

Evidence of the following knowledge must be demonstrated:

oral communication strategies to facilitate workplace negotiations

non-verbal communication to facilitate workplace negotiations

grammar, vocabulary and pronunciation to facilitate workplace negotiations.


Assessment Conditions

Assessment texts and tasks reflect those typically found in the workplace.

Individuals can access a range of established support resources.

Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.

Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill – oral communication.


Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill

Performance
Criteria

Description

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.


Sectors

Oral Communication