Application
This unit of competency describes the outcomes required to coordinate and review stock line operations, stock inventory levels, and stock security: to identify and rectify problems, and to implement ongoing solutions for smooth receipt and dispatch of products. Work is completed in a forest products factory setting.
The unit applies to Customer Service/ Sales Assistant, Customer Service Officer, Timber Advisor.
No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. Monitor stock control | 1.1 Delegate product group recording to appropriate personnel. 1.2 Monitor stock levels and maintain at optimum level in line with organisational procedures. 1.3 Monitor stock re-order cycles and adjust to maintain consistent supply. 1.4 Analyse management inventory reports and where required take corrective action. 1.5 Notify buyers of stock levels in line with organisational procedures. |
2. Monitor receipt and despatch of products | 2.1 Delegate receipt and despatch of products to appropriate personnel. 2.2 Ensure staff compliance with receipt and despatch procedures including documentation processes. 2.3 Coordinate distribution of products within organisation in line with organisational procedures. 2.4 Ensure incoming products and those for despatch are securely stored in designated location. 2.5 Report anomalies in quantity or quality of received products. 2.6 Inspect, assess and report stock damage and losses, against loss forecasts, and investigate unacceptable cases. 2.7 Provide advice to management on appropriate way of dealing with damaged stock. |
3. Monitor and maintain site security policies | 3.1 Monitor effectiveness of site security procedures and provide feedback to management. 3.2 Advise staff of security procedures for stores and ensure compliance. 3.3 Advise management of requirements for security policy development and training. |
Evidence of Performance
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit.
follow organisational policies and procedures relevant to co-ordinating stock control procedures
co-ordinate stock control procedures for a work site, including coordinating staff and inventory
implement site security procedures for the control of stock
Evidence of Knowledge
Knowledge evidence
A person competent in this unit must be able to demonstrate knowledge of:
role boundaries and responsibilities of self, other stock control personnel and buyers for maintaining stock
typical product groups for forest product factories
principles of stock control:
rotation and replenishment
product life cycle and maximising the use of all stock
financial implications of stock level control
typical stock control processes:
recording incoming stock
recording and reporting discrepancies and quality deficiencies
recording stock levels
monitoring and maintaining quality of stock
monitoring and maintaining stock at optimum levels
maintaining security of stock
waste handling, sorting, disposal and recycling
organisational stock reorder cycles
internal distribution processes
reasons for stock loss and damage and methods to control these
layout of stores area in forest products factories
environmental storage requirements to maintain materials in optimum condition
methods to categorise and label stock materials
format, content and use of stock control documents and reports
features, functions and system capabilities of stock control software.
organisational policies and procedures specific to stock control, store and site security.
Assessment Conditions
The following resources must be made available:
computers, keyboards and printers
industry current software programs used to control stock
template stock control documents:
receipt and despatch orders
inventory reports
stock level reports
stock loss reports
quality deficiency reports
organisational policies and procedures for stock control, store and site security.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessor requirements
Assessors must:
hold the appropriate assessor competency standards as outlined in regulations; and
be able to demonstrate vocational competencies at least to the level being assessed; and
be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence.
Foundation Skills
This section describes those core and employment skills that are essential to performance and are not explicit in the performance criteria. | |
Numeracy skills to: | interpret complex numerical data within inventory reports calculate accurate details of stock on hand, stock losses and produce sometimes complex numerically based reports. |
Oral communication skills to: | make accurate verbal reports on stock losses and quality issues. |
Reading skills to: | interpret: familiar and detailed organisational policies and procedures for stock control and store security basic order and despatch documentation. |
Writing skills to: | complete and maintain accurate comprehensive stock control records develop stock loss reports including advice on how to minimise damage and loss. |
Planning and organising skills to: | source, collect and organise information to maintain stock levels to organisational requirements efficiently and logically manage operational logistics for stock control activities. |
Problem-solving skills to: | investigate, resolve and report stock losses and discrepancies. |
Technology skills to: | use a computer, keyboard and the system capabilities and functions of a stock control system. |
Range Statement
Not Applicable
Sectors
Common Technical