Work performed requires a range of well developed skills where some discretion and judgement is required and individuals will take responsibility for their own outputs.

ELEMENT

PERFORMANCE CRITERIA

1. Perform administrative tasks using a computer

1.1 Identify and apply the practice and legislative privacy requirements, procedures and guidelines

1.2 Apply relevant software and hardware

2. Maintain client information

2.1 Update client demographic data, to ensure currency

2.2 Seek assistance if data requirements are outside scope of practice

2.3 Seek assistance if data requirements are ambiguous or appear inconsistent with data management requirements

2.4 Seek assistance if difficulties are experienced accessing or using the information system

2.5 Back up client demographic data regularly

3. Assist with the processing of practice information

3.1 Confirm accuracy of payment funding details

3.2 Enter client payment data according to commonwealth, state and/or territory legislation and requirements

3.3 Enter code data according to legislative and practice requirements

3.4 Enter supplier, stock and equipment data, where appropriate

3.5 Maintain confidentiality and tact at all times when processing client data

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Basic knowledge of the legislative requirements associated with funding mechanisms, including

MBS

PBS

Private Insurance

HACC

WorkCover

Comcare

Basic medical terminology

Basic medical record coding requirements and terminology

Data process requirements of funding mechanisms

Requirements of the practice data management system

Essential skills:

It is critical that the candidate demonstrate the ability to:

Collect, analyse and organise information (client, payment, supplies, stock and equipment)

Prepare and process information

Use the practice information technology system

Plan and organise information

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples

Assessment could also include supervisor reports and observation in the work place

Resources for assessment include:

access to the full range of data management requirements

access to an information management system

applicable legislation

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Software may include:

Proprietary software

Practice software

Spreadsheets, word processing, accounting packages

Supplier, stock and equipment hire databases

Hardware may include:

Main hard drive

Keyboard, screen, printers and modem

Demographic data may include

Name

Address

Weight and height

Known lifestyle factors

Payment funding details may include:

MBS

PBS

Private insurance

DVA

HACC

WorkCover

Comcare

This unit contains Employability Skills