HLTAHW063
Implement office systems


Application

This unit describes the skills and knowledge required to implement and monitor systems that underpin the effective operation of the organisation’s administrative processes.

This unit applies to those Aboriginal and/or Torres Strait Islander Health Workers working independently and as part of a multidisciplinary team to deliver primary health care services to Aboriginal and/or Torres Strait Islander clients and communities.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop office systems to support organisation functions

1.1 Identify and document requirements for office system processes in accordance with organisational guidelines

1.2 Identify personnel and equipment requirements and develop systems to meet organisational needs

1.3 Establish and implement administrative processes in accordance with organisational guidelines

2. Monitor office systems

2.1 Develop a training and/or support processes to enable workers to implement office system

2.2 Evaluate implementation of office systems in consultation with workers

2.3 Identify barriers to effective office system implementation

2.4 Modify existing systems as required to meet ongoing office needs

Evidence of Performance

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

implemented system support for at least one office as part of a health service or centre by:

identifying requirements for:

documents

personnel

equipment

developing and implementing administration processes

establishing support strategies for implementing the office support system

monitoring the office system and making modifications as required.


Evidence of Knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

implementation support strategies

organisation policies, procedures and guidelines

office system processes and requirements.


Assessment Conditions

Skills must be demonstrated working:

in a health service or centre

individually or as a member of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care


Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Writing

in order to use office systems to communicate via email, intranet and computer networking

in order to set up record storage systems, including indexes and databases

Numeracy

in order to establish accounts and petty cash systems

Other foundation skills essential to performance are explicit in the performance criteria of this unit.