ICAA6157B
Develop technical requirements for a business solution

This unit defines the competency required to develop technical and related requirements that will enable business solutions to be implemented in an organisation.The following unit is linked and forms an appropriate cluster:ICAA6149B Implement quality assurance process for business solutionsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Research business requirements

1.1. Define and document, hardware and softwarerequirements of the business solution

1.2. Determine model of business

1.3. Determine technical specifications for business

1.4. Establish interface requirements for end users and external parties

1.5. Document business solution requirements for approval from stakeholders

1.6. Determine IT security requirements

2. Analyse the impact of technical solutions

2.1. Identify hardware, software and network requirements

2.2. Identify software solutions to build business platform

2.3. Identify processes to be changed by the business solution

2.4. Determine the effect changes will have on the value or supply chain

2.5. Document impact of changes and submit to relevant stakeholders

2.6. Research and document a range of security protocols suitable for business solutions

3. Develop and test business solution

3.1. Implement hardware and software solutions for testing purposes

3.2. Identify and document training needs to update personnel skills

3.3. Plan and document timelines and allocation of resources for business solution

3.4. Develop performance standards and benchmark results

3.5. Determine costs involved to implement business solution

3.6. Document the business solution

4. Secure signoff of validated solution

4.1. Test, validate and document results of the business solution

4.2. Provide results to appropriate person for verification

4.3. Obtain sign-off on business solution

Required Skills

Required skills

Website analysis and design

Technical architecture of business solutions

Use of site design software and hardware

Business analysis

Required knowledge

Technical options for website architecture

Business process design

Customer and business liaison

Potential business solutions

Prevailing corporate strategies

Implications of technology connectivity

Documenting technical specifications

Copyright and intellectual property

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to identify the internal and external technical environments and develop a corresponding list of technical requirements that enable the technology to provide the business solution.

To demonstrate competency in this unit the following resources will be needed:

Business requirements documentation

Business model

Customer relationship model

Context of and specific resources for assessment

Developing the technical requirements for a business solution requires depth and complexity involving analysis, diagnosis, design, planning, execution and evaluation across a broad range of technical functions, including development of new criteria or applications or knowledge or procedures.

Significant reviewing of technical processes and complex business techniques across a wide and often unpredictable variety of contexts is necessary for determining secure platforms to manage the business solution.

Contribution to the development of a broad technical plan is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

Applications involve significant judgement in technical or leadership/guidance.

The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level.

The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic.

Assessment must ensure:

application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions.

Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic.

Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAA6149B Implement quality assurance process for business solutions

An individual demonstrating this competency would be able to:

demonstrate understanding of technical requirements, with depth in some areas

analyse technical solutions, diagnose, design and execute judgements across a broad range of options

demonstrate understanding of business needs in a wide-ranging, highly specialised technical creative and conceptual environment

produce technical requirements through the analysis of information and concepts at an abstract level

Demonstrate understanding of specialised knowledge with depth in some areas

Analyse, diagnose, design and execute judgement across a broad range of technical or management functions

Generate ideas through the analysis of information and concepts at an abstract level

Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills

Demonstrate accountability for personal outputs within broad parameters

Demonstrate accountability for personal and group outcomes within broad parameters

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware

A variety of hardware may need to be used. This will include being able to identify the key hardware characteristics of internally used hardware and external hardware that must be interfaced with

Stakeholders may include but are not limited to:

end user

internal or external client

government body

corporate body

community groups

Requirements may be in reference to:

business

system

network

people in the organisation

Standards may include:

ISO/IEC/AS standards

organisational standards

project standards (for further information refer to the Standards Australia website at: www.standards.com.au)

Technical specifications may include:

project specifications

reports

help references

technical manuals

training materials and self-paced tutorials

on-line help

user guides

brochures

Interface requirements may include but are not limited to:

GUI (web-based, application-based)

command line

a variety of communication options

Documentation may follow:

ISO/IEC/AS standards

audit trails

naming standards

version control

project management templates and report writing

maintaining equipment inventory

client training and satisfaction reports

Network may include but are not limited to:

large and small LANs

WANs

VPNs

the internet

the use of the PSTN for dial-up modems only,

private lines

data

voice

Software may include but are not limited to:

commercial

in-house

packaged

customised software

Security protocols may include:

Secure multi-purpose internet mail extensions

Secure socket layer and transport layer security

IP security protocol

Domain name system security extensions

Data over cable service interface specification

IEEE 802.11 protocol standard for secure wireless local area network products

Point-to-point network tunnelling protocol

Secure electronic transactions

Secure shell


Sectors

Unit sector

Analyse and Design


Employability Skills

This unit contains employability skills.


Licensing Information

Refer to Unit Descriptor