ICAI3020B

Install and optimise operating system software

ICAI3101B

Install and manage network protocols

ICAS3120C

Configure and administer a network operating system

ELEMENT

PERFORMANCE CRITERIA

1. Develop installation plan

1.1. Assess and document the deploymentenvironment with reference to system capacity, interdependencies and interoperability

1.2. Identify what installation options are required

1.3. Determine, as required, the scale of installation and use of pilot (test) installations

1.4. Identify data migration requirements

1.5. Identify and apply back-up and recovery requirements with reference to organisational policy

1.6. Identify education and training requirements for support staff and in line with client, requirements and relevant enterprise policies

1.7. Identify resource requirements

1.8. Create and document a deployment plan

2. Install server

2.1. Back up and restore local data in preparation for installation

2.2. Advise the user group of deployment and potential down times

2.3. Install and configure servers as required by functional specifications

2.4. Reconnect and reconfigure relevant connectivity devices

2.5. Install and undertake configuration activities relevant operatingsystem and upgrades

2.6. Implement relevant tests and record, analyse and report results

2.7. Repeat the deployment of the pilot installation

2.8. Create documentation for users

3. Monitor server operation

3.1. Identify and determine required service levels and performance benchmarks and monitor the server operation

3.2. Identify and use relevant management tools with reference to server functionality and enterprise policies

3.3. Develop and implement a program of selective independent audits and tests

3.4. Record, analyse and report audit and test programs and their results

3.5. Make and document configuration and operational changes

Required skills

Use of relevant server management tools

Project management skills

Ability to create technical and user documentation (e.g. for server maintenance and configuration settings)

Ability to understand user applications and relate user needs when configuring a server

Ability to analyse server and network operational issues

Ability to outline server maintenance procedures (e.g. back-up, disk housekeeping, defragmentation)

Ability to follow specified server maintenance procedures

Ability to troubleshoot server and network failures

Required knowledge

Features of current network operating systems (NOS), including Linux OS/2, Novell Netware, Unix Ware, MS Windows NT, MS Windows server 2000/NET

Features of current server applications, including RedHat Enterprise Server, Linux Terminal Services, Lotus Notes/Novell GroupWise for messaging; Apache/MS IIS for web services; Novel Border Manager/MS Proxy Server (Microsoft Internet Security and Acceleration (ISA) Server) for network services; Oracle/MS SQL Server/IBM DB2 for databases and data warehousing; Novell Directory Services/iPlanet for directory services; HP Openview/Intel LAN desk server manager/CA UniCenter for management; SAP/PeopleSoft/Baan for line of business applications; and MS Terminal Server/Citrix MetaFrame for terminal services

Desktop applications and operating systems as required

Knowledge of compatibility issues and resolution procedures

Knowledge of system back-up procedures

Enterprise communication/training systems in relation to training and advising staff involved in the deployment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to install and monitor server performance and maintain server operation with minimum down time and disruption to the business.

To demonstrate competency in this unit the person will require access to:

Server on a network

Policies related to back-up and recovery

Server or network operating system

Context of and specific resources for assessment

Servers are generally computers or devices on a network that manage network resources. Servers are used in a variety of roles, for example, a file server is a computer and storage device dedicated to storing files. Any user on such a network can store files on the server. A print server is a computer that manages one or more printers, whilst a network server is a computer that manages network traffic. Web servers generally store all files related to a website and perform all work necessary for hosting that website.

Modern networks are predominantly of the client-server type. This operating mode offers more efficient operation, easier (centralised) configuration and maintenance than other network models. Due to the large number of installations of this type and the pivotal role of servers in this type of system, the skills necessary to configure and maintain a server are critically important.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.

Applications may involve responsibility for, and limited organisation of, others.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas

Identify, analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Deployment environment may include but is not limited to:

legacy systems

desktop and server specification

time synchronisation services

TCP/IP architecture

the physical and logical network

training requirements

Requirements may be in reference to:

business

system

network

people in the organisation

Client may include but is not limited to:

internal departments

external organisations

clubs

individual people

internal employees

User may include:

a person within a department

a department within the organisation

a third party

Servers may include:

Application/web servers

BEA Weblogic servers

IBM VisualAge and WebSphere

Novell NDS servers

Email servers

File and print servers

FTP servers

Firewall servers

Proxy/cache servers

Configuration - server configuration may include but is not limited to:

log file rotation

entry cache

database cache

consumers and suppliers

large objects

search and write performance

LDAP clients

cache sizes

port numbers

directory configuration

root DN

access control needs

hostnames

IP addresses

DNS

server domains

network connectivity issues

NetBIOS naming

Operatingsystem may include but is not limited to:

Linux 7.0 or above

Windows 2000 or above

Apple OS X or above

May include but are not limited to commercial software applications; organisation-specific software; word processing, spreadsheet, database, graphic and communication packages; and presentation functionalities.

May include presentation applications contained in: Microsoft Office, Lotus Suite, Claris Works, Star Office or other similar applications.

Unit sector

Implement

This unit contains employability skills.