ELEMENT

PERFORMANCE CRITERIA

1. Establish risk context

1.1. Review and document the organisational and technical environment

1.2. Establish and document risk boundaries according to the business operating and strategic environment

2. Identify risk factors

2.1. Develop or acquire a measurement scale for project risk which includes importance, complexity, time and resources required

2.2. Identify project risks based on the measurement scale developed and document according to businessrequirements

2.3. Identify the business impact of changes and document according to current and future business directions

3. Implement contingency plans

3.1. Classify each risk and create contingency plans that address how the risk will be monitored and overcome, if possible

3.2. Identify measurable benchmarks to track the treatment of risks, to the new system

3.3. Identify risk management intervention points according to benchmarked performance tolerances

3.4. Demonstrate use of phased implementation and piloting to reduce risk factors

4. Monitor, update and report risk profile

4.1. Conduct regular risk updates to add new risks and remove old risks

4.2. Update contingency plans when appropriate to incorporate new information

4.3. Conduct risk reviews at major project milestones and document outcomes

4.4. Establish feedback processes to provide warning of potential new risks according to businessrequirements

Required skills

Capacity planning

Technology transfer

Information architecture

Use of site design software and hardware

Project management

Required knowledge

Technology updating guidelines

Business process design

Maintaining and administering a site

Understanding how business sites fit into corporate strategy

Policy writing and dissemination

Documenting technical specifications

Understanding the business supply chain

Understanding user analysis and the CRM

Copyright and intellectual property

Relevant privacy legislation

Australian Computer Society Code of Ethics

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to implement procedures that identify where risk occurs and what measures need to be taken to handle the risk. Contingency planning is an integral part of demonstrating competency.

Effective implementation procedures include preventative considerations, such as establishing warning systems and establishing an ongoing process that includes regular or programmed reviews to the risk profile.

Risk management must include managing those factors that may have an adverse effect on an external party, such as an business website customer or supplier. Consequently, risk management may need to be a collaborative process that involves users and commercial partners.

To demonstrate competency in this unit the person will require access to:

Web servers

Business website

Site server

Site server software

Analysis software

Requirements documentation

Risk management plan

User analysis

Updated or new technology

Software applications

Networks

Context of and specific resources for assessment

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

Assessment must ensure:

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAA5156B Review and plan to minimise risk to business solutions

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:

Demonstrate knowledge of risk management processes, incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas

Identify and evaluate information

Take responsibility for the quality of risk assessment and contingency planning

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business requirements may be in reference to:

business

system

network

people in the organisation

System may include but is not limited to:

databases

applications

servers

operating systems

gateways

application service provider

ISP

Contingency plans will vary in format and content detail, but will typically:

Identify weaknesses and provide for the implementation of a disaster prevention program

Minimise disruption to business operations

provide a coordinated approach to the disaster recovery process

Unit sector

Implement

This unit contains employability skills.