This unit applies to workers who perform a range of routine tasks in the workplace using fundamental knowledge of word processing under direct supervision or with limited responsibility.
Operating a word-processing application is a core function and essential skill for most businesses.
Not applicable.
1. Apply OHS practices | 1.1 Use workplace ergonomic work practices and strategies 1.2 Organise work area ensuring an ergonomic work environment |
2. Create documents | 2.1 Open word-processing application, create document and add data according to information requirements 2.2 Use document templates as required 2.3 Use simple formatting tools when creating the document 2.4 Save document to directory |
3. Customise basic settings to meet page layout conventions | 3.1 Adjust page layout to meet information requirements 3.2 Open and view different toolbars 3.3 Change font format to suit the purpose of the document 3.4 Change alignment and line spacing according to document information requirements 3.5 Modify margins to suit the purpose of the document 3.6 Open and switch between several documents |
4. Format documents | 4.1 Use formatting features and styles as required 4.2 Highlight and copy text from another area in the document or from another active document 4.3 Insert headers and footers to incorporate necessary data 4.4 Save document in another file format 4.5 Save and close document to a storage device |
5. Create tables | 5.1 Insert standard table into document 5.2 Change cells to meet information requirements 5.3 Insert and delete columns and rows as necessary 5.4 Use formatting tools according to style requirements |
6. Add images | 6.1 Insert appropriate images into document and customise as necessary 6.2 Position and resize images to meet document formatting needs |
7. Print documents | 7.1 Preview document in print preview mode 7.2 Select basic print settings 7.3 Print document or part of document from printer |
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
interpret user manuals and help functions
read and write basic workplace documents
problem-solving skills to address common operational problems when using word-processing applications
technical skills to:
operate a personal computer (PC)
use a keyboard to enter text and numerical data.
Required knowledge
formatting styles and their effect on formatting, readability and appearance of documents
organisational requirements for ergonomics, such as work periods and breaks
organisational style guide
purpose, use and function of word-processing software.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: follow OHS requirements create, open and retrieve documents customise basic settings format documents create tables add text, objects and images save and print documents. |
Context of and specific resources for assessment | Assessment must ensure access to: personal computer and printer word-processing software currently used in industry documents detailing organisational style guide or policy and OHS requirements data suitable for use with word-processing packages appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to assess candidate’s knowledge of word-processing operations direct observation of candidate creating and formatting documents review of documents prepared by candidate demonstrating word-processing skills, including formatting, tables and images. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ergonomic work practices may include: | pause exercises personal strategies: chair height footrests monitor and keyboard alignment monitor reflection angle task and postural variety. |
Ergonomic work environment may relate to: | air quality furniture and storage lighting noise temperature. |
Information requirements may include: | agendas letters memos minutes other business documents required by the organisation. |
Formatting tools may include: | menu commands within the application: borders copy, cut and paste help find and replace shading spell check undo. |
Font format may include: | combination of typeface and other attributes: pitch and spacing size. |
Formatting features may include: | bold hyphenation italics underline. |
File format may include: | CSV files doc files HTML pages PDF files SXW (star office) files RTF files text files. |
Storage device may include: | CD DVD external hard drive, including universal serial bus (USB) flash drive internal hard drive web storage space. |
Images may include: | clip art graphics pictures. |
Print settings may include: | layout number of copies orientation paper size sides. |
General ICT
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.