Application
This unit applies to individuals who locate, organise, understand, evaluate and analyse information using digital technology in the areas of entertainment, communication, internet searching, online participation, networking and commercial transactions.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Operate hardware at a basic level | 1.1. Identify hardware components required to connect to the internet 1.2 Set up and check physical connectivity of devices 1.3 Use hardware components in an OHS compliant way |
2. Ensure safe and secure online access | 2.1 Connect and access relevant internet sites 2.2 Provide an appropriate level of personal information to maintain privacy and security 2.3 Comply with copyright and intellectual property legislation 2.4 Ensure an understanding of socially responsible behaviour 2.5 Assess the legitimacy of online requests to make an informed decision 2.6 Interpret and respond to security notifications that display due to browser software security 2.7 Assess email status and determine email security 2.8 Provide appropriate information to manage digital footprint 2.9 Assess the security of payments 2.10 Back up data as required through downloading to an external backup device |
3. Research and analyse online information | 3.1 Identify and use search engines to access relevant internet sites 3.2 Search and find relevant information or content 3.3 Refine search to increase relevance of information or content 3.4 Navigate a website to access the information or content required 3.5 Assess payment requirements to make sound financial decisions 3.6 Analyse the usefulness and accuracy of located information |
4. Make transactions and participate online | 4.1 Create, register, manage and secure an account 4.2 Observe appropriate user protocol online 4.3 Make secure transactions and identify methods of internet fraud 4.4 Identify and invite relevant friends, groups and pages to own website |
5. Use applications and manipulate files | 5.1 Use basic application skills 5.2 Incorporate attachments to documents 5.3 Back up files to external storage devices 5.4 Upload relevant components to a website 5.5 Download pictures and videos to an external device |
Required Skills
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
undertake online transactions
keyboarding skills to enter text into web browsers and email applications
literacy skills to:
compose email messages
read and interpret basic online content
read and write at a basic level
problem-solving skills to address common operational problems when using web browsers
research skills to locate varied sources of information online
technical skills to:
operate a digital device
use email applications
use internet search functions
use peripheral hardware.
Required knowledge
types and basic components of hardware and storage devices
types of online entertainment
types of online communication
basic research and analysis theory
basic copyright legislation
digital footprint and basic security, safety and legal issues
OHS, including basic ergonomics of keyboard and computer use
types of online participation
types of online transactions
device interface
desk top icons
basic principles of web browser search engines
internet
features of basic applications.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: connect to and access the internet send and receive emails secure internet access and email communications use search tools to locate information or content research and select appropriate websites undertake online interactions make an informed assessment of the accuracy, currency, authority and reliability of the site and information located. |
Context of and specific resources for assessment | Assessment must ensure access to: hardware with internet assess search engines currently used in industry. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: oral or written questioning to assess candidate’s knowledge of internet access requirements, email features and security or safety issues direct observation of candidate accessing the internet, using email, and searching and interacting with consumer sites using correct netiquette direct observation of candidate undertaking online interactions review of search results prepared by candidate, including assessment of the accuracy, currency and reliability of the site and information located. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hardware components may include: | Bluetooth device fax and modem keyboard laptop mobile phone monitor mouse multimedia kit personal computer personal digital assistant (PDA), such as palmtop printer scanner speaker tape cartridge universal serial bus (USB) device wi-fi router. |
Connectivity of devices may include: | Bluetooth device hard drive keyboard laptop mobile phone modem mouse multimedia kit pen PDA, such as palmtop printer scanner speaker tape cartridge touch pad USB device wireless fidelity (wi-fi) router headphone and microphone web camera. |
OHS compliant | electrical safety ergonomics in the workplace: correct posture style and adjustment of chair type of desk type of monitor working position length of time in front of computer lighting level placement of light fittings repetitive strain injury (RSI) prevention safe lifting methods ventilation social problems associated with internet and computing addictions. |
Relevant internet sites may be used for: | entertainment: internet TV games videos and podcasts music communication: Skype instant messaging finding using and storing information: searching to enhance personal knowledge and interest and to make informed decisions participating online online consultation, forum and discussion posting photos and videos applying for jobs networking and collaboration: social networking online dating transactions banking government services, including registrations buying and selling: travel paying bills trading shares. |
Copyright and intellectual property | copyright infringement legislation electronic resources usage policies ethical use of digital technologies ethical decision making when facing inappropriate acts of technology use. |
Socially responsible behaviour | not using obscene, profane, lewd, vulgar, rude, inflammatory or threatening language not publishing information that, if acted upon, could cause damage to property or persons, nor publish deliberately false or defamatory information about a person or organisation not engaging in personal attacks, including prejudicial or discriminatory attacks not harassing, distressing or annoying another person not accessing material that is profane, obscene or pornographic, that promotes illegal acts, or that advocates violence or discrimination not sending inappropriate emails taking responsibility for protecting personal information and not revealing personal information, including names, addresses, photographs, credit card details and telephone numbers. |
Browser software security may include: | application enabling cookie handling pop-up blocking privacy levels security zones trusted sites. |
Email security may relate to: | taking steps to restrict: malware phishing spam scams. |
Digital footprint may include: | tracking of internet usage, such as: system login and logouts visits to a web page accessed or created files email messages chat messages. |
External backup devices may include: | DVDs memory cards memory sticks USB drives hard drives. |
Secure transactions may include: | web browser - secure socket layer (SSL) security verified sites digital certificates - VeriSign online payment services - PayPal stored-value cards smart cards point-of-sale devices digital cash e-wallets. |
Methods of internet fraud may include: | invalid internet sites credit card fraud identification theft impulse buying strategies. |
Basic applications may include: | databases internet browsers spreadsheets system browsers word processing. |
Sectors
General ICT
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.