ICAICT108A
Use digital literacy skills to access the internet

This unit describes the performance outcomes, skills and knowledge required to safely and securely use the internet to undertake basic interactive communication.It involves a working knowledge of current industry standard technologies and the ability to apply these technologies to a number of digital literacy situations.

Application

This unit applies to individuals who locate, organise, understand, evaluate and analyse information using digital technology in the areas of entertainment, communication, internet searching, online participation, networking and commercial transactions.


Prerequisites

Not applicable.


Elements and Performance Criteria

1. Operate hardware at a basic level

1.1. Identify hardware components required to connect to the internet

1.2 Set up and check physical connectivity of devices

1.3 Use hardware components in an OHS compliant way

2. Ensure safe and secure online access

2.1 Connect and access relevant internet sites

2.2 Provide an appropriate level of personal information to maintain privacy and security

2.3 Comply with copyright and intellectual property legislation

2.4 Ensure an understanding of socially responsible behaviour

2.5 Assess the legitimacy of online requests to make an informed decision

2.6 Interpret and respond to security notifications that display due to browser software securitysettings or internet use

2.7 Assess email status and determine email security

2.8 Provide appropriate information to manage digital footprint

2.9 Assess the security of payments

2.10 Back up data as required through downloading to an external backup device

3. Research and analyse online information

3.1 Identify and use search engines to access relevant internet sites

3.2 Search and find relevant information or content

3.3 Refine search to increase relevance of information or content

3.4 Navigate a website to access the information or content required

3.5 Assess payment requirements to make sound financial decisions

3.6 Analyse the usefulness and accuracy of located information

4. Make transactions and participate online

4.1 Create, register, manage and secure an account

4.2 Observe appropriate user protocol online

4.3 Make secure transactions and identify methods of internet fraud

4.4 Identify and invite relevant friends, groups and pages to own website

5. Use applications and manipulate files

5.1 Use basic application skills

5.2 Incorporate attachments to documents

5.3 Back up files to external storage devices

5.4 Upload relevant components to a website

5.5 Download pictures and videos to an external device

Required Skills

Required skills

communication skills to:

communicate with peers and supervisors

seek assistance and expert advice

undertake online transactions

keyboarding skills to enter text into web browsers and email applications

literacy skills to:

compose email messages

read and interpret basic online content

read and write at a basic level

problem-solving skills to address common operational problems when using web browsers

research skills to locate varied sources of information online

technical skills to:

operate a digital device

use email applications

use internet search functions

use peripheral hardware.

Required knowledge

types and basic components of hardware and storage devices

types of online entertainment

types of online communication

basic research and analysis theory

basic copyright legislation

digital footprint and basic security, safety and legal issues

OHS, including basic ergonomics of keyboard and computer use

types of online participation

types of online transactions

device interface

desk top icons

basic principles of web browser search engines

internet

features of basic applications.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

connect to and access the internet

send and receive emails

secure internet access and email communications

use search tools to locate information or content

research and select appropriate websites

undertake online interactions

make an informed assessment of the accuracy, currency, authority and reliability of the site and information located.

Context of and specific resources for assessment

Assessment must ensure access to:

hardware with internet assess

search engines currently used in industry.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

oral or written questioning to assess candidate’s knowledge of internet access requirements, email features and security or safety issues

direct observation of candidate accessing the internet, using email, and searching and interacting with consumer sites using correct netiquette

direct observation of candidate undertaking online interactions

review of search results prepared by candidate, including assessment of the accuracy, currency and reliability of the site and information located.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware components may include:

Bluetooth device

fax and modem

keyboard

laptop

mobile phone

monitor

mouse

multimedia kit

personal computer

personal digital assistant (PDA), such as palmtop

printer

scanner

speaker

tape cartridge

universal serial bus (USB) device

wi-fi router.

Connectivity of devices may include:

Bluetooth device

hard drive

keyboard

laptop

mobile phone

modem

mouse

multimedia kit

pen

PDA, such as palmtop

printer

scanner

speaker

tape cartridge

touch pad

USB device

wireless fidelity (wi-fi) router

headphone and microphone

web camera.

OHS compliantmay include:

electrical safety

ergonomics in the workplace:

correct posture

style and adjustment of chair

type of desk

type of monitor

working position

length of time in front of computer

lighting level

placement of light fittings

repetitive strain injury (RSI) prevention

safe lifting methods

ventilation

social problems associated with internet and computing addictions.

Relevant internet sites may be used for:

entertainment:

internet TV

games

videos and podcasts

music

communication:

email

Skype

instant messaging

finding using and storing information:

searching to enhance personal knowledge and interest and to make informed decisions

participating online

online consultation, forum and discussion

posting photos and videos

applying for jobs

networking and collaboration:

social networking

online dating

transactions

banking

government services, including registrations

buying and selling:

travel

paying bills

trading shares.

Copyright and intellectual propertymay relate to:

copyright infringement legislation

electronic resources usage policies

ethical use of digital technologies

ethical decision making when facing inappropriate acts of technology use.

Socially responsible behaviourmay relate to:

not using obscene, profane, lewd, vulgar, rude, inflammatory or threatening language

not publishing information that, if acted upon, could cause damage to property or persons, nor publish deliberately false or defamatory information about a person or organisation

not engaging in personal attacks, including prejudicial or discriminatory attacks

not harassing, distressing or annoying another person

not accessing material that is profane, obscene or pornographic, that promotes illegal acts, or that advocates violence or discrimination

not sending inappropriate emails

taking responsibility for protecting personal information and not revealing personal information, including names, addresses, photographs, credit card details and telephone numbers.

Browser software security may include:

application enabling

cookie handling

pop-up blocking

privacy levels

security zones

trusted sites.

Email security may relate to:

taking steps to restrict:

malware

phishing

spam

scams.

Digital footprint may include:

tracking of internet usage, such as:

system login and logouts

visits to a web page

accessed or created files

email messages

chat messages.

External backup devices may include:

DVDs

memory cards

memory sticks

USB drives

hard drives.

Secure transactions may include:

web browser - secure socket layer (SSL)

security verified sites

digital certificates - VeriSign

online payment services - PayPal

stored-value cards

smart cards

point-of-sale devices

digital cash

e-wallets.

Methods of internet fraud may include:

invalid internet sites

credit card fraud

identification theft

impulse buying strategies.

Basic applications may include:

databases

email

internet browsers

spreadsheets

system browsers

word processing.


Sectors

General ICT


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.