This unit applies to information technology (IT) personnel who are required to gather information to determine business system requirements to meet client expectations and needs.
Not applicable.
1. Determine context of business need or problem | 1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 1.2 Choose information-gathering method and develop questions appropriate to business problem 1.3 Develop objectives and identify expected outcomes to be achieved 1.4 Document the business problem 1.5 Submit documentation to appropriate person for substantiation |
2. Gather information | 2.1 Use chosen information-gathering method to identify clients of the system and problems they encounter 2.2 Record client responses 2.3 Analyse gathered information to identify new system requirements and establish problem specifications 2.4 Document system requirements and problems 2.5 Analyse physical requirements and identify changes required to implement new systems |
3. Confirm system specifications | 3.1 Check documentation to ensure it meets client business needs 3.2 Submit documentation to the client for verification of accuracy and approval 3.3 Make changes to the documentation as necessary and indicated by the client 3.4 Submit documentation to client for final approval or sign-off |
Required skills
communication skills to:
collect and present information
liaise and negotiate with internal and external personnel
participate in teams
initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources
literacy skills to:
gather, analyse and evaluate information
prepare documentation
problem-solving skills to:
participate in the development of strategic initiatives and contribute to solutions
troubleshoot common system problems
research skills to specify, analyse and evaluate broad features of a particular business domain
technical skills to provide current advice on systems and data-gathering products.
Required knowledge
data-gathering techniques
detailed knowledge in areas related to client business
functional organisational charts and their interpretation
physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints
products related to data capture
role of stakeholders and the degree of stakeholder involvement.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: use investigative techniques to interview and document produce a clear statement of business expectations and needs, including critical business requirements. |
Context of and specific resources for assessment | Assessment must ensure access to: current business needs a client expectations brief business objectives systems, data gathering and appropriate software products appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate documenting a business problem verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information review of documented system specifications developed by candidate for approval by client. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Problem may refer to: | business network system. |
System | business cabling infrastructure computers financial information management network equipment software. |
Information-gathering method | focus groups or observation interviews physical-site surveys questionnaires surveys vendor offerings. |
Documentation may include: | audit trails standards: Australian Standards (AS) Institute of Electrical and Electronics Engineers (IEEE) International Electrotechnical Commission (IEC) International Organization for Standardization (ISO) Internet Engineering Task Force (IETF) naming project management templates report writing principles version control. |
Appropriate person may include: | authorised business representative client supervisor. |
Clients | customers employees external organisations individuals internal departments. |
System requirements may include: | client user cost constraints environment geography system functionality. |
General ICT
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.