Application
This unit applies to those working in senior positions in the knowledge management or systems development field who are required to evaluate existing systems with a view to redesigning them.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Select the process to be re-engineered | 1.1 Identify major processes that require re-engineering 1.2 Identify boundaries, stakeholders and strategic importance of each process 1.3 Prioritise each process according to its level of performance 1.4 Select a process to re-engineer and document decision-making process |
2. Identify the strategic context | 2.1 Determine the purpose of the selected process, and where it fits into the business strategy 2.2 Evaluate the scope of the process, including stakeholder and strategic impact 2.3 Identify potential risks 2.4 Define the broad objectives of the new process 2.5 Model the new process, taking into account client expectations, cooperation across boundaries and process flow 2.6 Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels 2.7 Document new process and impact of changes |
3. Design the new process | 3.1 Develop key performance indicators and implementation responsibilities for the new process 3.2 Communicate information to appropriate person 3.3 Prepare a process re-engineering plan to document stages 3.4 Submit process re-engineering plan to appropriate person for sign-off |
Required Skills
Required skills
analytical skills to:
analyse changes to:
communication channels
cultural and political impact
organisational structures
technical requirements
training needs
evaluate the scope of the project
communication skills to liaise and negotiate with stakeholders
literacy skills to:
document stages of implementation
write re-engineering plans
planning and time-management skills to prioritise each process according to level of performance
research skills to identify:
boundaries and stakeholders
major processes for re-engineering
technical skills to:
develop a training needs analysis
develop key performance indicators for benchmarking
manage the change-management process.
Required knowledge
copyright and intellectual property
ecommerce standards
industry standards
organisational development and structure
organisational strategy
stakeholder liaison and negotiation.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify a process to be re-engineered prepare an analysis, documenting the impact of changes to the organisation plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered design the new process, including key performance indicators and implementation responsibilities. |
Context of and specific resources for assessment | Assessment must ensure: access to: organisational structure and culture organisational strategy stakeholder analysis ebusiness models use of: personal computer analysis software and modelling software currently used in industry. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to assess candidate’s knowledge of: benchmarking and change-management processes process re-engineering review of documentation prepared by candidate analysing the impact of process re-engineering changes to the organisation review of the process re-engineering plan prepared by candidate, detailing key performance indicators and implementation responsibilities. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include: | development team project team sponsors users. |
Performance may include: | financial or profitability measurements and selection decisions based on: strategic importance of the process worst performance. |
Client may include: | employees external organisations individuals internal departments. |
Technical requirements may relate to: | business database network people in the organisation platform system. |
Appropriate person may include: | authorised business representative client supervisor. |
Sectors
General ICT
Employability Skills
Not applicable.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.