This unit applies to information and communications technology (ICT) management who are responsible for teams and their production.
Not applicable.
1. Identify requirement for community of practice | 1.1 Map organisational knowledge 1.2 Identify existing informal communities of practice (CoPs) 1.3 Identify situations where staff will benefit from closer cooperation across organisational boundaries 1.4 Identify those in disparate areas that share work goals |
2. Devise spaces for involvement | 2.1 Enable electronic meeting spaces 2.2 Enable shared storage areas, both public and private 2.3 Enable group mailing capability 2.4 Enable other appropriate technical facilitators |
3. Invite participation | 3.1 Publicise collaborative tools 3.2 Invite staff in areas identified above to group events, such as training and conferences 3.3 Allow new groups to coalesce spontaneously 3.4 Accept different levels of participation |
4. Assist evolution of community | 4.1 Facilitate regular contact within CoP 4.2 Enable evolution of CoP, including the disbanding of a CoP where its purpose has been achieved |
Required skills
analytical skills to interpret knowledge map
communication skills to:
present information
provide advice to colleagues and staff
initiative and enterprise skills to:
engage staff in new ways of working
identify areas in need of communities of practice
literacy skills to:
interpret technical documentation
write reports
learning skills to develop new ways of encouraging collaboration
problem-solving skills to develop strategic initiatives related to testing the operation and consistency of the total system.
Required knowledge
detailed knowledge of the organisation
general knowledge of:
communications enabling technology
group dynamics
presentation and marketing
training.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: identify appropriate areas for CoP manage the provision of enabling software facilitate the development of CoP. |
Context of and specific resources for assessment | Assessment must ensure access to: organisational structure, goals and knowledge site where CoP may be developed. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: verbal or written questioning to determine candidate’s knowledge of: purpose and aims of CoP evolution of CoP required functionality of enabling software evaluation of candidate’s nominated facilitating technology review of candidate’s CoP proposal, specifically related to: methods to identify projected CoP proposed activities to initiate and encourage the CoP specified enabling software to facilitate the CoP. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational knowledge may include: | functions of individual business units knowledge contained within individual business units mission statement strategic goals structure. |
Shared storage areas may include: | local computerised storage areas remote computerised storage areas. |
Group mailing capability may include: | ability to send email to group members add, delete and update capability. |
Collaborative tools may include: | @Task Access Grid Alfresco Atmail blogs Citadel Drupal Framework eGroupWare eXo Group-Office Jumper 2.0 KnowledgeTree Lotus Live Microsoft SharePoint OBM Groupware OpenGroupware.org Simple Groupware Tiki Wiki CMS Groupware Tonido Workspace wikis WorkConnect. |
General ICT
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.